ABDUL MUHSIN PANAKKAL
London
Summary
A highly skilled professional with recent experience as a Credit Controller, overseeing accounts, managing financial transactions, and ensuring timely payments. With a strong background as a Receptionist, I’ve honed excellent customer service, communication, and organizational skills. Proficient in using various software (Quickbooks, Opera PMS ,Opera Cloud )tools to streamline office operations and improve efficiency. Also have experience in training new joiners, helping them adapt quickly to new roles and systems..
Overview
4
4
years of professional experience
4049
4049
years of post-secondary education
1
1
Certification
Work History
Credit Controller and Bookkeeper
Coffee Passion Ltd
06.2024 - 11.2024
- Oversaw and optimize processing of payments, invoices, and receipts using advanced accounting software, ensuring seamless data integration and accurate record-keeping
- Crafted and presented comprehensive financial statements, including cash flow, profit and loss, and balance sheets, delivering actionable insights into business performance
- Executed precise VAT return completions and reconciliations, ensuring compliance with tax regulations and minimizing financial discrepancies
- Assisted Head of Finance with critical administrative tasks and preparation of monthly and yearly accounts, contributing to efficient operation of financial processes
Receptionist (Buddy)
Imperial Hotel (Royal National Hotel)
London, City of London
09.2023 - 06.2024
- Managed daily operations of front desk, including reservations, guest check-ins, and check-outs, ensuring highest level of guest satisfaction.
- Led and trained team of receptionists and concierge, providing guidance and support to ensure smooth and efficient service delivery.
- Handled guest complaints and resolved issues promptly, consistently maintaining positive guest feedback and high service ratings.
- Delivered exceptional journey from check-in to check-out, ensuring flawless and memorable experience for every guest through attentive service and personalized interactions
- Demonstrated exceptional foresight in identifying and addressing individual guest needs, proactively seeking opportunities to go extra mile and deliver outstanding service
- Maintained meticulous attention to detail while handling multiple tasks simultaneously, ensuring accurate and efficient management of reservations, guest requests, and administrative duties
- Managed 50 More calls and guest inquiries and concerns with professionalism and empathy, consistently achieving high satisfaction levels and fostering positive relationships
Receptionist (Part time)
2 Chesham Hotel Belgravia
London
05.2022 - 09.2023
- Managed 50 more phone calls, resulting in effective communication flow within company.
- Greeted incoming customers in professional manner and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive impression of company.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Delivered front of house duties with warm and professional manner.
- Maintained organised reception area for professional business environment.
Administrator
Asian Marketing
Kerala, India
07.2020 - 03.2022
- Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
- Answered 50 more inbound phone calls, resulting in excellent customer service provided to clients.
- Improved record keeping system with attention to detail and thoroughness.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
Education
Master of Business Administration - Business
University of Roehampton
LondonAAT Level 1 -
Future Connect Training Academy
London06.2023
Skills
- Accounting & Bookkeeping
- QuickBooks Accounting Software
- Opera PMS
- Opera Cloud
- Docuware
- US-GAAP Compliance
- Financial Statement Preparation
- VAT Returns
- Reconciliation
- Data Entry
- Payroll Processing
- Technical Proficiency
- Microsoft Office Suite
- Advanced Excel Formulas
- Accounting Software Integration
- Financial Reporting
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Certification
- Customer Service Excellence
- Training .First Aid and Fire Safety Training
References
References available upon request.
Timeline
Credit Controller and Bookkeeper
Coffee Passion Ltd
06.2024 - 11.2024
Receptionist (Buddy)
Imperial Hotel (Royal National Hotel)
09.2023 - 06.2024
Receptionist (Part time)
2 Chesham Hotel Belgravia
05.2022 - 09.2023
Administrator
Asian Marketing
07.2020 - 03.2022
Master of Business Administration - Business
University of Roehampton
AAT Level 1 -
Future Connect Training Academy
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