Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Abdul Mohammed

Customer Support
Middlesbrough

Summary

1.Motivated Warehouse Worker skilled at providing efficiency in shipping and receiving, inspection and storage operations. Handles diverse materials to achieve high-quality packaging standards and reduce risk. Brings related experience and dedication to meet production and quality goals.


2.Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
2
2
Languages

Work History

Warehouse Operative Trainee

Amazon
Durham
06.2022 - 08.2022
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.

Seller support associate

Amazon Development centre
Hyderabad
07.2018 - 05.2019
  • Establish and maintain productive working relationships with the current and potential sellers of USA and CA
  • Achieve successful first-time resolution on all seller contacts in support of calls, Email and chat
  • Ability to recognize and identify system, process and policy issues impacting firm’s Sellers partners.
  • Displayed flexibility to adapt to quarterly policy changes and database re-organization.

Senior Process Executive

Infosys Technologies Limited
07.2017 - 07.2018
  • Perform implementation processing and quality assurance/control for Apple maps
  • Create translate and integrate GIS data layers and digitize new data using a variety of software
  • Developed spatial data overlays and comparisons tests topology for structure and accuracy of spatial data components of center-line files and parcel polygons and datasets assuring sound principles and no gaps overlaps or duplicates
  • Provide maps and data sets to clients in inbound call per project specifications for US maps
  • Create and maintain digital photos of area streets with an indication of the location of power lines and transformers.

Business Associate

Accenture India Private Limited
06.2016 - 07.2017
  • Strong contribution to strategy, policy and processes, developing and coordinating realistic project plans, and/or metrics, working and communicating effectively with Engineering, Product Management, QA and Operations
  • Manage various complex GIS tasks for business on inbound calling and provide training to subordinates and prepare electronic assistance for Uber maps
  • Prepare reports and drawings for all forest studies, collect and maintain all required data and facilitate usage of various types of GIS data such as remote sensing image
  • Responsible for coordinating program communications, including compiling project information for Reviews and promoting Governance compliance with the project management team.

Education

Master of Science - Petroleum engineering

Teesside University
04.2020 - 04.2022

Bachelor of Science - Petroleum Engineering

Jawaharlal Nehru Technological University
04.2011 - 05.2015

Intermediate - undefined

Board of Intermediate Education, BIE

Secondary Examination (10th) - undefined

Board of Secondary Education

Skills

Warehouse Logistics

undefined

Accomplishments

  • Industry Oriented Mini-Project “Estimation of In-situ Stress and Coal Bed Permeability for CBM Exploration using Well Logs.”
  • Industry Oriented Major-Project “Quantitative Analysis of Potential CBM Reservoirs in Jharia Coal Basin, India using Well Logs
  • Projects / Training / Seminar / Industry Visits
  • Industrial summer training in Sub-Surface reservoir at Oil and Natural gas co-operation (ONGC)-kariakal (2014)
  • Visited Drilling and Production Sites of ONGC, Pallakolu&Kesanapally, Rajahmundry, Andhra Pradesh (2014)
  • Visited Gas Gathering Station and Mini Oil Refinery of ONGC,Tatipaka, Rajahmundry, Andhra Pradesh (2014)
  • Workshop on 'Emerging Trends in Mechanical and Petroleum Engineering', AHCET, Hyderabad (2012)
  • Workshop on 'Fundamentals of Reservoir Engineering', Kakinada, Andhra Pradesh (2012)
  • Visited Nagarjuna Fertilizers and Chemicals Limited (NFCL), Kakinada, Andhra Pradesh (2012)
  • Achievements
  • First prise in “Technical Quiz” at National Level Technical Fest, ASSIDUOUS (2014) AHCET, Hyderabad
  • Prepared and Presented Models of “Sucker Rod Pump” and “Offshore Rig” ,Annual Science Fest (2013), AHCET, Hyderabad
  • Dakshin Petroleum Society (DPS) President (2014),AHCET
  • Rewards & Kudos “Mohammed Abdul Kareem has taken time off his schedule to help me overcome my efficiency problem by helping me understand where I was going wrong
  • It has helped me a lot in the last 2 weeks
  • Thank you” —Dhruva S, Product Management
  • As it is a new process which is under building stage, some ideas of yours made our process to be more stable
  • Thank you so much for observing such keenly and helping us with some ideas.” — Gowrish Prabhu,Program Manager
  • Awarded a Superlative for consistent performance & well-versed track record by Accenture...
  • Theodore Uday,Team Lead
  • Top performer in terms of client Utilization and highest productivity
  • Rewarded as first employee in my Team to cross-train in different process
  • Given Ideas for improvements in utilization and productivity standards and got selected for implementation.

Certification

Pipeline drafing and designing as per ASME standards

Timeline

Warehouse Operative Trainee

Amazon
06.2022 - 08.2022

Master of Science - Petroleum engineering

Teesside University
04.2020 - 04.2022

Seller support associate

Amazon Development centre
07.2018 - 05.2019

Senior Process Executive

Infosys Technologies Limited
07.2017 - 07.2018

Business Associate

Accenture India Private Limited
06.2016 - 07.2017

Pipeline drafing and designing as per ASME standards

03-2016

Bachelor of Science - Petroleum Engineering

Jawaharlal Nehru Technological University
04.2011 - 05.2015

Intermediate - undefined

Board of Intermediate Education, BIE

Secondary Examination (10th) - undefined

Board of Secondary Education
Abdul MohammedCustomer Support