Abdul Kotia

• Facilitated the uplift/shift of business banking journey (cloud migration, SCA compliance, UX, API testing) with an agile team for the UK’s largest retail and commercial financial services provider.
• Collaborated change management division to implement change framework for better alignment.
• Supported the Product Owner with capturing and defining business requirements, roadmap, and BA approach using various tools and techniques (Gap Analysis, RAID, BIA, MoSCoW).
• Implemented tagging in the customer journey for reporting purposes using Adobe Analytics.
• Conducted workshops to capture DR/alerts/monitoring plans with wider business and create process flows (BPMN).
• Successfully created APIs with technical team using BDD approach.
• Undertook process improvement initiatives with Lead BAs for managing documentation.
• Supported Junior BAs with managing requirements and conflict resolution.

• Responsible for facilitating the change across various divisions and departments (HR, Legal, Finance, IT, Cyber Security) and gathering and defining business requirements for a global organisation.

• Configured documentation with Head of Cyber Security to implement a Security operation Centre with on call process and align resources as a part of change management.

• Conducted Process-improvement focus groups as part of the initiative to achieve functional design of systems (BPMN).

• Lead Business change initiatives and collaborated closely with various stakeholders to map release planning, procurement, and governance processes.

• Created functional designs, sequence diagrams, process flows, and product backlog items (Azure DevOps).

• Created UAT guidelines with delivery team and stakeholders to ensure adherence of testing approaches.

• Responsible for facilitating the migration of recently acquired companies, gathering, and defining business requirements for a large holdings company.
• Improved the overall performance of the systems by assessing and analysing systems. Created functional designs, sequence diagrams, process flows, and managed product backlogs (JIRA) with client product owners and clearly define testing requirements with UAT and acceptance criteria.
• Conducted business impact assessments across multiple business streams. Prepared go- live steps to support large implementations Product owner.

Achievements:

• Implemented use of project tools for C suite level management for portfolio performance and overview.
• Captured key stakeholders’ constraints to improve business functionality and provide better insight.
• Reduced manual input time by 10 hours per week using automation.

• Responsible for implementing a new LMS, Initiated by clientduring a digital transformation for a department worth £7m in a medium-sized company, within the training and education industry.
• Organised and facilitated workshops and interviews to gather detailed requirements and documented epics, user stories and acceptance criteria during the project discovery phase.
• Gathered details for functional requirements (JIRA) with senior level stakeholders for an LMS rollout.
• Conducted gap analysis to identify where improvements can be made (TO-BE) as well as process mapping (Visio).
• Defined criteria for user acceptance testing (UAT) to establish identity and ensure compliance and GDPR requirements. Supported senior Stakeholders by assessing mitigation of risk during RAID workshops.

• Responsible for implementing a new CRM, Initiated by client during a digital transformation for a medium-sized company, within the E-commerce industry.
• Created documents such as business case, business activity models to support change delivery.
• Developed comprehensive business cases and activity models to support the successful implementation of a new CRM system, resulting in improved efficiency and customer satisfaction for a medium-sized company within the E- commerce industry.
• Led workshops and conducted interviews to gather detailed requirements from stakeholders, facilitating a smooth project discovery phase and ensuring accurate documentation of epics, user stories, and acceptance criteria.
• Collaborated with senior level stakeholders to gather functional requirements using JIRA, ensuring alignment with organisational goals and objectives for the digital transformation initiative.
• Utilised gap analysis and process mapping techniques in Visio to identify areas for process improvement, leading to streamlined workflows and increased productivity.

• Acting as a regional Product SME for the performance of Microsoft and Intel products in Dixons Carphone Group and John Lewis across multiple locations throughout Yorkshire.
• Conducted customer satisfaction audits and needs assessments, resulting in a 20% increase in customer satisfaction.
• Implemented a sales strategy through comprehensive training with assigned retailers, utilising an "As Is" and "To Be" approach, which led to a 15% increase in sales within the first quarter.
• Developed pricing strategies/proposals across product lines to maximise revenue.
• Created product improvement reports to high level stakeholders gathered through weekly performance review.
• Managed eCommerce systems which included product information management, procurement improvements, payment processing.
• on front-end UI Improvement initiatives

Achievements:

• Streamlined product management by creating and establishing SLA, KPI's.
• Increased staff sales by 30% using training guides by expanding knowledge of Microsoft products.

• Acting as a regional Product SME for the performance Samsung products in Dixons Carphone Group and John Lewis across multiple locations throughout Yorkshire.
• Audited customer satisfaction and conducting needs assessments increasing accuracy by over 30%.
• Implemented sales strategy through training with assigned retailers using As Is and To Be approach.
• Developed pricing strategies/proposals across product lines to maximise revenue.
• Created product improvement reports to high level stakeholders gathered through weekly performance review.
• Managed eCommerce systems which included product information management, procurement improvements, payment processing.
• Managed front-end UI Improvement initiatives.

Achievements:

• Improved brand awareness in local region resulting in 50% sales increase.
• Accelerated procurement time for delivery through planning workshops with stakeholders by over 15%.