Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
Generic

ABDUL BASIT

72 SIMONS CROFT,BOOTLE

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Driver Partner

Uber
Liverpool, Merseyside
04.2023 - Current
  • Accepted and organised work requests using company app.
  • Delivered outstanding customer care to clients, driving safely and responsibly to maintain customer comfort and security.
  • Supported physically challenged customers to enter and disembark vehicle safely.
  • Carried out vehicle checks and organised repairs to achieve timely resolution.
  • Registered and licensed vehicle, complying with all relevant regulations.
  • Inspected vehicle and maintained road worthiness, carrying out periodic checks and requesting repairs.
  • Stayed calm in emergency driving situations, prioritising safety of passengers and other drivers.
  • Offered flexible working patterns to meet peak business demands.
  • Communicated clearly with dispatch centre about route changes and customer issues.
  • Negotiated parts and labour rates with repair agents.
  • Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
  • Tracked mileage and expenses to enable accurate tax return filing.

Service Leader

WELCOME BREAK GROUP LTD
WARRINGTON
03.2022 - 08.2022
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Took cash and credit card payments via phone, in person and through email.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Coordinated responses for key accounts, using business acumen and attention to detail to balance company and customer demands.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.

RESTARUANT SHIFT MANAGER

DOMINOS PIZZA
MILTON KEYNES
06.2019 - 02.2022
  • Trained and mentored new employees to maximize team performance.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Excelled in every store position and regularly backed up front-line staff.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Tracked receipts, employee hours and inventory movements.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Recruited and interviewed candidates for management to evaluate readiness and fit for position.
  • Ran nightly reports closing out various accounts and detailing daily activities.
  • Utilized interpersonal communication skills to enhance customer experience and add value to each interaction.
  • Observed and monitored store's security cameras to reduce retail crimes.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.

Administration Assistant

ACUTE LANGUAGE INSTITUTE AND IT CENTRE
PAKISTAN
07.2017 - 12.2018
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Recorded expenses and maintained accounting records.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Prepared weekly employee work schedules to meet operational needs.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Booked airfare, hotel, and ground transportation to coordinate office travel.
  • Recorded and tracked operational expenses to identify and eliminate wasteful spending.
  • Scheduled office meetings and client appointments for staff teams.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.

Education

Master of Science - Logistics, Data Analytics and Supply Chain Management

UNIVERSITY OF BROADFORD
BRADFORD UK
11.2020

BBA - Business Administration

MUST BUSINESS SCHOOL
MIRPUR PAKISTAN
11.2017

Skills

  • Office Administration
  • CRM Software
  • Operational Efficiency
  • Meetings and Conferences
  • Microsoft Office
  • Customer Experience Control
  • Administrative and Clerical Support
  • Business Correspondence
  • Advanced Excel Spreadsheet Functions
  • Planning and Prioritization
  • Problem-solving
  • Systems evaluation
  • Regulatory compliance expertise

Certification

  • LEADING A TEAM, WELCOME BREAK GROUP - AUGUST 2022
  • CITB Health and Safety Awareness 2020


References

References available upon request.

Timeline

Driver Partner

Uber
04.2023 - Current

Service Leader

WELCOME BREAK GROUP LTD
03.2022 - 08.2022

RESTARUANT SHIFT MANAGER

DOMINOS PIZZA
06.2019 - 02.2022

Administration Assistant

ACUTE LANGUAGE INSTITUTE AND IT CENTRE
07.2017 - 12.2018

Master of Science - Logistics, Data Analytics and Supply Chain Management

UNIVERSITY OF BROADFORD

BBA - Business Administration

MUST BUSINESS SCHOOL

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ABDUL BASIT