Abdul Ali
West Bridgford, Nottingham
Summary
Motivated Graduate Manager with two years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent. Added to this Personable and dedicated Customer Service Representative with extensive experience in the automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Assistant Manager - Graduate Scheme
Enterprise Rent a Car
Nottingham
01.2023 - 03.2024
- Continuous training through the program learning new skills on the standard of cars.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Managed customer accounts by providing accurate invoices and payment information.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Developed and implemented policies and procedures for fleet operations.
- Monitored budget expenses to ensure compliance with company guidelines.
- Ensured all drivers had valid licenses, completed required training, and adhered to safety standards.
- Conducted regular vehicle inspections to identify potential problems or issues.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Collaborated with others to discuss new opportunities. Creating new accounts for the company to expand in their growth and profit.
Topshop flagship store oxford street - Sales Consultant and Team Coach
06.2019 - 08.2020
- Delivering amazing customer service to customers
- Picking up a high volume of parcels for customers
- Operating tills and handling cash and debit payments
- Finance advice on furniture for customers looking for finance options
- Ensuring the correct display, cleanliness and tidiness while using my own initiative to display stock around the shop
- Packing a large amount of stock for customers for it to be ready to be sent out
- Training new starters up by showing them what to do and how to do it.
Jawaid Khaliq Boxing Academy - Boxing Coach
09.2016 - 08.2017
- Providing excellent care for children
- Supervising the children
- Supporting children that need help to assist them further
- Encouraging children in their fitness and well-being
- Experience gained aided for my boxing career
- Training and teaching kids
- Coordinating the work and activities for the class
- Organizing, planning and prioritizing work
- Developing and building teams
- Monitoring and controlling resources.
Customer service advisor - Eon
- Being able to handle calls and queries
- Dealing with time management and paperwork deadlines through the day
- Adjusting to the business guidelines when dealing with customers.
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls, emails, and live chat inquiries promptly and courteously.
- Assisted customers with product selection, order placement, billing questions, and returns.
- Developed relationships with customers through proactive follow-up on orders.
Vape Cargo company - graphic designer
- Providing excellent customer satisfaction through understanding the need of the customer needs
- Experience in designing e-liquid packaging and branding new flavor brands
- Working and collaborating with a team discussing ideas and design concepts
- Understanding the brief and working to deadline in each project.
- Created visual concepts using computer software to communicate ideas that inspire, inform, or captivate consumers.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Collaborated with clients and stakeholders to ensure satisfaction of design deliverables.
- Produced promotional displays, packaging and marketing collateral for retail environments.
Education
Bachelor of Arts - Graphic Communications
London Metropolitan University
Aldgate London 07-2022
2D Graphic & Digital Design
Nottingham College
Nottingham City Centre 07-2019
The West Bridgford Comprehensive School
West Bridgeford ,Nottingham, England 08-2016
Skills
- Staff Coordination
- Billing And Invoicing
- Budget Control
- Safety And Compliance
- Scheduling And Preparation
- Performance Standards And Analysis
- Training And Development Skill
- Customer Service And Satisfaction
- Performance Improvements
- Billing Management
- Account Reconciliation
- Policy And Procedure Development
- Program Implementation
- Expense Tracking
- Meeting Leadership
- Fluent in English, Punjabi and Urdu
Personal Information
Hobbies: Computing, Boxing, Cooking, Spending time with family
References
Available on request
Affiliations
- Amateur England boxer - achieving in national championships and achieving the east midlands title.
References
References available upon request.
Timeline
Assistant Manager - Graduate Scheme
Enterprise Rent a Car
01.2023 - 03.2024
Topshop flagship store oxford street - Sales Consultant and Team Coach
06.2019 - 08.2020
Jawaid Khaliq Boxing Academy - Boxing Coach
09.2016 - 08.2017
Customer service advisor - Eon
Vape Cargo company - graphic designer
Bachelor of Arts - Graphic Communications
London Metropolitan University
2D Graphic & Digital Design
Nottingham College
The West Bridgford Comprehensive School
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