Abdisalan Abdi
West Drayton
Summary
Dedicated professional with expertise in CCTV monitoring, incident reporting, and site patrols, ensuring safety compliance and effective security management. Proficient in reception management, call handling, and visitor registration, enhancing customer service through excellent interpersonal and communication skills. Adept at meeting coordination and access control, with a strong focus on health and safety knowledge. Committed to team collaboration and a proactive approach to problem-solving.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Facility Assistant Team Leader
Compass Centre, Heathrow Airport
London, England
07.2025 - Current
- Led the reception and front desk operations, ensuring a professional, welcoming, and efficiently managed environment for staff, visitors, and residents.
- Supervised and coordinated front desk communications, handling incoming calls and enquiries while directing requests promptly to relevant departments.
- Oversaw the management of deliveries and mail, ensuring accurate tracking, timely distribution, and proper documentation across the facility.
- Delivered excellent support to guests, residents, and staff, resolving enquiries and requests effectively to maintain high service standards.
- Maintained comprehensive building records and logs, including visitor access, contractor activity, and compliance documentation, ensuring accuracy and regulatory adherence.
- Monitored security systems, including CCTV, to safeguard personnel, property, and assets, taking immediate action where necessary.
- Conducted regular site inspections and patrols, identifying maintenance or safety concerns and coordinating timely resolutions.
- Managed and supervised contractors and service providers, ensuring work was carried out safely, efficiently, and in line with organisational standards.
- Coordinated with vendors to ensure timely delivery of supplies.
- Ensured optimal condition of facilities through routine maintenance checks.
- Kept abreast of latest trends in facilities management for potential implementation within own workspace.
- Contributed towards energy conservation initiatives by monitoring usage patterns and suggesting improvements where needed.
- Liaised with contractors for larger scale maintenance or renovation projects.
- Maintained clean and safe environment by regularly inspecting facilities.
- Reduced downtime by swiftly addressing minor repairs and breakdowns.
- Carried out regular stock inventory, keeping an adequate supply of necessary items.
- Streamlined operations for smoother workflow by organising tools and equipment.
- Assisted in fire drills and other emergency procedures, reinforcing company-wide understanding of safety protocols.
- Provided administrative support to the Facilities Manager, aiding overall departmental efficiency.
- Adhered to health and safety regulations at all times, promoting a secure working atmosphere.
- Supported smooth running of day-to-day operations by performing general clerical tasks as required.
- Responded promptly to any facility-related queries or issues from staff members, fostering better communication lines within the organisation.
- Monitored building security systems to enhance office safety measures.
- Facilitated efficient waste management, contributing to a greener workplace environment.
- Assisted in the preparation of rooms for meetings, ensuring set-up met exact specifications.
- Helped maintain external areas such as car parks or gardens, adding aesthetic value to overall premises.
- Escalated major issues beyond personal capability level to concerned authority promptly thus preventing further damage or inconvenience.
- Handled incoming deliveries, ensuring proper distribution thereafter.
- Safely stored cleaning solutions, equipment and chemicals.
- Adhered to health and safety regulations to maintain safe environment for customers.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Emptied and cleaned trash cans following procedures.
- Worked quickly to complete cleaning within allotted timeframes.
- Correctly used colour-coded equipment.
- Spot cleaned and sanitised high-touch areas.
- Cleaned and dried windows, mirrors and glass surfaces.
- Reported breakages to supervisor.
- Communicated well with team across multiple locations.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Restocked, refreshed and sanitised bathroom facilities.
- Monitored cleaning supplies and ordered more when necessary.
- Dusted countertops, ceilings and furniture for pristine environment.
- Made beds and changed sheets and pillow cases to hotel standards.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Deep cleaned carpets using steam cleaner.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Washed kitchen napkins, floor rugs and dusters.
- Supported with laundry requests following customer specifications.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Followed health and safety standards governing correct use of chemicals.
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Cleared dust and debris from building sites.
- Vacuumed carpeted areas and mopped hard floors.
- Achieved spotless results within working timeframes to meet client needs.
- Completed quick-turnaround cleaning of vehicles between routes.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Polished glass, mirrors and metal items to attractive shine.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Used correct procedures to clean floors, communal areas and work spaces.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Coordinated and performed [Number] cleaning jobs per day.
- Conducted thorough venue inspections to accurately identify cleaning needs.
- Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
- Adhered to daily kitchen cleaning checklist and rotated stock to maintain freshness.
- Reduced staff turnover with an effective motivation strategy.
- Monitored daily operations whilst reducing operational cost significantly.
- Developed strategies for improved performance level across the team.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Increased team cohesion by implementing regular feedback sessions.
- Devised actionable plans towards achieving set business objectives within deadlines.
- Streamlined workflow for a more efficient process.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Improved customer satisfaction through close collaboration with the team.
- Encouraged open communication, fostering a positive work culture.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Led project coordination, resulting in timely delivery.
- Introduced innovative solutions which maximised output without compromising quality.
- Implemented new working methods which improved overall efficiency of the team operations.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Provided comprehensive onboarding training to reduce learning curve for new hires.
- Fostered a high-performing environment to drive productivity and quality.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Conducted regular performance reviews to identify areas of improvement for each team member.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Supported new hires through onboarding process for speedy and successful training.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Promoted professionalism among staff to develop productive relationships.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Upskilled team members by planning and delivering training workshops.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Led team of [Number] to achieve KPI targets and successfully complete assigned projects.
- Recognised exceptional individual performance for improved motivation.
- Monitored health and safety measures for guaranteed compliance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Streamlined processes to improve and optimise office operations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Developed organisational policies for administrative oversight and internal controls.
- Organised financial and operational data to help with yearly budgeting and planning.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Created classification systems to manage archives.
- Represented organisations at seminars, conferences and business events.
- Drafted procedural statements and guidelines for company-wide use.
- Created digital file classification system for company-wide use.
- Controlled resources by department or project and tracked use in [Software].
Front Desk Receptionist
United Nations – UNICEF
05.2019 - 11.2024
- Successfully managed the reception desk, serving as the first point of contact for visitors, staff, and residents while maintaining a professional and welcoming environment.
- Efficiently handled front desk calls, directing enquiries accurately and ensuring prompt communication across departments.
- Coordinated incoming and outgoing deliveries, ensuring timely distribution and accurate logging of mail, parcels, and courier services.
- Provided excellent support to guests and residents, addressing enquiries promptly and professionally to ensure a positive experience.
- Maintained accurate building records, including visitor logs, contractor access, and site documentation, ensuring compliance with organisational procedures.
- Monitored CCTV systems effectively, enhancing site security and promptly identifying any potential risks.
- Conducted regular site patrols, identifying and reporting maintenance or safety issues, ensuring a secure and well-maintained environment.
- Oversaw and coordinated contractors, ensuring work was completed efficiently, safely, and to the required standards.
- Updated all company contact lists regularly, providing ease of access to information..
- Managed courier services efficiently, ensuring timely dispatch and receipt of parcels.
- Ensured timely scheduling of appointments with detailed coordination.
- Handled customer complaints professionally, ensuring satisfactory resolution.
- Streamlined communication between different departments through efficient message handling.
- Assisted in keeping track of office supplies, avoiding sudden shortage.
- Improved office efficiency by managing incoming calls and direct them to appropriate departments.
- Helped in preparing meeting rooms before client visits or meetings took place..
- Created welcoming atmosphere for visitors by maintaining clean and organised reception area.
- Assisted HR department in conducting interviews by setting up interview schedules and rooms.
- Monitored visitor access meticulously, enhancing security within premises.
- Attended to emergency situations calmly whilst contacting appropriate personnel swiftly.
- Maintained updated records of visitors' logs daily, ensuring accuracy in data entry..
- Facilitated smooth operations for front desk area by handling all administrative tasks.
- Organised travel arrangements for senior executives, facilitating seamless business trips.
- Provided accurate information about company services to clients, enhancing brand image.
- Coordinated with maintenance staff to ensure cleanliness and hygiene standards met in the lobby area.
- Assisted colleagues with ad-hoc tasks when required contributing to cohesive team environment.
- Offered knowledgeable, friendly support to in-office guests.
- Managed high volume of incoming calls from multi-line telephone system and documented messages.
- Managed office calendar, set new appointments and assisted with arrangements.
- Handled office petty cash and maintained flawless records.
- Maintained reception area stock of important forms and brochures.
- Oversaw office supply orders and replenished stock for staff use.
- Set up office spaces, equipment and support services for client and team meetings.
- Assisted visitors with completing and submitting [Type] paperwork.
- Represented company and promoted brand with exceptional service and presentation.
- Tracked daily activities and important metrics with spreadsheets.
- Issued visitor and contractor passes and recorded visits on security system.
- Received payments for [Product or service] and updated balances in computer.
- Monitored building security, updated logs and issued visitor badges.
- Wrote professional letters, memos and emails for internal and external business communication.
- Created agendas for meetings, prepared materials and took detailed notes.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
- Coordinated travel flights, accommodation and itineraries for office staff.
- Updated [Spreadsheet] with important office metrics and logged daily activities.
- Greeted guests warmly upon arrival, creating a positive first impression of the organisation..
- Handled various administrative duties like filing paperwork or updating databases diligently.
- Led training sessions for staff development.
- Increased team efficiency by implementing new reception procedures.
- Reviewed performance reports; identified areas for improvement.
- Handled confidential documents, maintaining privacy and security.
- Fostered a positive work environment through effective leadership.
- Supervised reception team, resulting in increased productivity.
- Demonstrated excellent interpersonal skills whilst dealing with diverse clientele.
- Accomplished administrative duties promptly, improving operational efficiency.
- Oversaw inventory management at the reception, reducing wastage.
- Introduced a new filing system for enhanced data management.
- Conducted regular meetings to boost team morale and communication.
- Ensured smooth workflow by scheduling and allocating tasks effectively.
- Coordinated daily tasks, enhancing organisational effectiveness.
- Enhanced guest experience with superior service delivery.
- Streamlined front desk operations with improved processes.
- Resolved customer complaints, ensuring high levels of client satisfaction.
- Maintained cleanliness and orderliness of the reception area to promote a professional atmosphere.
- Managed customer queries to ensure satisfaction.
- Liaised with other departments for seamless business operations.
- Coordinated large party bookings, including deposit processing and special order requests.
- Trained and supervised [Number]+ staff to deliver world-class customer service.
- Ordered stock for building facilities, including refreshments and consumables.
- Briefed team on product changes and strategies to boost sales.
- Reviewed staff performance by analysing KPI data and conducting appraisals.
- Resolved IT and technical issues during conferences and special events.
- Prepared reception team rota in [Software] to ensure stable coverage.
- Maximised revenue potential by optimising bookings to best leverage venue capacity.
- Managed invoicing and payments for contractors, vendors and suppliers through [Timeframe] process.
- Handled [Number]+ reservations each week with [Software] in line with company procedures.
- Collaborated with [Job title] to run and maintain [Number]+ capacity building.
- Exceeded sales targets with concerted customer outreach through [Software].
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organised to uphold professional office reputation.
Education
Bachelor’s degree - Business Administration
London Metropolitan University
London, EnglandHigh School Diploma - Business Administration
University Of Nairobi
Kenya10.2018
Skills
- Interpersonal and communication skills
- CCTV monitoring and incident reporting
- Site patrols and safety compliance
- Reception management and first contact
- Call handling and visitor registration
- Meeting coordination and access control
- Health and safety knowledge
- Team collaboration and proactive approach
- Customer service and phone etiquette
Certification
- Level 2-4 – CIPS Procurement/Purchasing – Rome, Italy 2023
- Health & Fire Safety Awareness – Mitie Internal Training (2025)
- Certificate of Administration – Front office at UN (2024)
References
- Abdulkadir, Osman, Business Administration officer, Abdosman@unicef.org, United Nations – UNICEF
- Abdirahman, Suleiman, Senior Supervisor, Abdirahman.suleiman@mitie.com, Mitie Inc
Affiliations
- Painting, swimming Cycling
Timeline
Facility Assistant Team Leader
Compass Centre, Heathrow Airport
07.2025 - Current
Front Desk Receptionist
United Nations – UNICEF
05.2019 - 11.2024
Bachelor’s degree - Business Administration
London Metropolitan University
High School Diploma - Business Administration
University Of Nairobi