Summary
Overview
Work history
Education
Languages
Timeline
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Abdisalaam Aden

London Borough of Harrow,Middlesex

Summary

Talented in promoting customer satisfaction through safe and timely transportation. Dedicated and hardworking with an internal drive to deliver excellence.


Experienced in giving passengers safe, reliable transport. Careful to follow rules governing vehicle operations, speed and maintenance. History exceeding passenger expectations with service quality and speed.


Reliable, safety-conscious, alert individual. Communicates politely and delivers excellent customer service. Uses exceptional time-management and navigation skills to maximise routes.


well-versed in strong communication and organization skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions, and managing projects.

Overview

10
10
years of professional experience
2
2
years of post-secondary education

Work history

Uber driver

Uber
London
11.2022 - Current
  • Applied local road knowledge to identify the best routes and avoid traffic.
  • Achieved high customer ratings on mobile booking systems.
  • Improved service efficiencies by correctly identifying pick-up points and optimum routes.
  • Delivered mobility assistance for passengers with a disability.
  • Arrived on time to customer appointments, maximizing service efficiency.
  • Analyzed peak times and adapted shifts to meet customer demand.
  • Harnessed local area knowledge to identify the most efficient route options.
  • Delivered outstanding customer experiences with a friendly and professional approach.

Customer service representative

Apcoa Parking
Heathrow, Hillingdon
04.2014 - 03.2023
  • Customer Service:
  • Greet and assist customers
  • Provide information on parking policies and rates
  • Address customer inquiries and concerns
  • Traffic Control:
  • Direct traffic for smooth flow
  • Manage entry and exit points
  • Coordinate with other attendants for optimal space utilization
  • Payment Processing:
  • Collect parking fees
  • Operate cash registers or automated payment systems
  • Ensure accurate transactions and handle discrepancies
  • Security and Surveillance:
  • Monitor for suspicious activities
  • Report incidents and collaborate with security,
  • Maintain a safe environment
  • Maintenance and Cleanliness:
  • Ensure the cleanliness of the parking area
  • Report and address maintenance issues
  • Perform routine equipment checks
  • Enforcement of Policies:
  • Enforce parking rules and regulations
  • Issue warnings or citations for violations
  • Collaborate with law enforcement if needed
  • Record-Keeping:
  • Maintain accurate transaction records
  • Generate reports on occupancy and revenue
  • Keep track of incidents and customer feedback
  • Emergency Response:
  • Respond to emergencies, accidents, or medical incidents
  • Assist emergency services with access if needed
  • Communication:
  • Communicate with other attendants and staff
  • Provide clear information to customers
  • Address issues diplomatically
  • Training and Development:
  • Train new attendants on procedures and customer service
  • Stay informed about parking policies and regulations
  • Participate in ongoing professional development

Education

Diploma of Higher Education - Science package

Harrow College
London
09.2007 - 06.2009

Languages

Dutch
Fluent
Arabic
Intermediate

Timeline

Uber driver

Uber
11.2022 - Current

Customer service representative

Apcoa Parking
04.2014 - 03.2023

Diploma of Higher Education - Science package

Harrow College
09.2007 - 06.2009

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Abdisalaam Aden