ABDIRIZAK MAHMOUD
Republic Of Ireland Dublin,MAN
Summary
Experienced Trust & Safety Specialist with 8+ years of experience managing high-risk incidents, crisis response, and policy enforcement across leading global platforms — TikTok, Twitter, and Meta. Proven ability to lead rapid response operations that contain threats, minimize risk exposure, and safeguard user communities during critical events. Adept at using data-driven insights to identify emerging risks, enhance safety strategies, and improve operational efficiency. Skilled in cross-functional collaboration with Legal, Policy, Engineering, and Communications teams to deliver coordinated, timely responses. Fluent in English, Somali, and Arabic, with a deep understanding of regional and cultural sensitivities in online safety. Calm, methodical, and solutions-oriented under pressure, with a passion for building scalable, automated systems that strengthen platform integrity.
Overview
8
8
years of professional experience
Work History
Quality Assurance Specialist
TikTok
04.2023 - Current
- Lead high-risk content investigations for Arabic and Somali-speaking markets, ensuring rapid containment of extremist or policy-violating content.
- Manage real-time crisis escalations, including incidents linked to terrorism or violent extremism.
- Conduct data-driven audits and trend analysis to identify risks and drive preventive improvements.
- Collaborate with cross-functional teams (Training, Product, and Policy) to standardize safety processes and enhance global response efficiency.
- Mentor and guide new hires, improving accuracy and confidence in handling critical moderation cases.
- Improved policy accuracy and reduced error rates by 15% through targeted retraining and feedback mechanisms.
- Contributed to faster response times during regional safety crises by improving escalation clarity and process documentation.
Ads Content Quality Specialist
Twitter
05.2021 - 04.2023
- Led crisis management for high-risk advertising content, coordinating quick mitigation and policy enforcement.
- Designed and implemented incident escalation frameworks, ensuring efficient triage and communication.
- Conducted root-cause analyses to evaluate system weaknesses and propose long-term preventive measures.
- Contributed to a 15% reduction in harmful ad content through enhanced detection and data-based interventions.
- Authored incident-handling playbooks that improved cross-team coordination during crisis response.
- Recognized for maintaining calm, clear decision-making during time-critical, high-pressure events.
Auditor & Quality Analyst – Counter-Terrorism Safety Team
Meta
02.2018 - 04.2021
- Investigated and moderated terrorism- and extremism-related content, safeguarding platform integrity.
- Supported global safety operations by managing high-priority incident escalations.
- Collaborated with policy and intelligence teams to improve content detection and response mechanisms.
- Ensured compliance with international content safety and legal standards.
- Via CPL
Education
BTEC Business Management - Business Planning, Statistics for Managers, Corporate Social Responsibility, Decision-Making Analysis
South Thames College
London, UK01.2010
GNVQ Business & IT -
Westminster Kingsway College
London, UK01.2006
Skills
- Incident and crisis response
- Risk Containment & Threat Mitigation
- Data Analysis
- Policy Compliance & Enforcement
- Escalation Management & Root Cause Analysis
- Cross-Functional Collaboration
- Regional & Cultural Sensitivity in Online Safety
- TikTok Internal CMS
- Meta Business Suite
- Twitter Ads Platform
- Jira
- Confluence
- Excel
- SQL
- Google Workspace
- Microsoft Office
Technical Tools
- TikTok Internal CMS
- Meta Business Suite
- Twitter Ads Platform
- Jira
- Confluence
- Excel
- SQL
- Google Workspace
- Microsoft Office
Languages
Arabic
Native
Native
Somali
Proficient (C2)
C2
Swahili
Intermediate (B1)
B1
Timeline
Quality Assurance Specialist
TikTok
04.2023 - Current
Ads Content Quality Specialist
Twitter
05.2021 - 04.2023
Auditor & Quality Analyst – Counter-Terrorism Safety Team
Meta
02.2018 - 04.2021
BTEC Business Management - Business Planning, Statistics for Managers, Corporate Social Responsibility, Decision-Making Analysis
South Thames College
GNVQ Business & IT -
Westminster Kingsway College