Abdirhaman Mohamed
London,United Kingdom
Summary
Customer experience specialist with retail expertise at samsung and Schuh. Skilled in delivering excellent service, achieving KPIs, and supporting stock management. Committed to leveraging skills to enhance customer satisfaction and achieve sales targets.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Customer Experience Expert
Samsung
London, Stratford
11.2024 - 08.2025
- Currently serving as a Customer Experience Expert at Samsung, focusing on enhancing customer interactions and satisfaction.
- This role involves engaging with clients to understand their needs and providing tailored solutions that align with their expectations.
- Enhanced customer satisfaction through personalised service and proactive engagement.
- Utilised feedback to improve service delivery and customer experience.
- Collaborated with team members to streamline processes and enhance efficiency.
- Maintained up-to-date knowledge of Samsung products to provide accurate information.
Sales Advisor
Schuh Limited
London, Stratford
12.2022 - 12.2024
- As a Sales Advisor at Schuh Limited, responsibilities include providing exceptional customer service and assisting clients in selecting the perfect footwear.
- This role requires a comprehensive understanding of products and the ability to engage customers effectively, ensuring their needs are met while promoting sales.
- Achieved KPI's through effective communication and product knowledge.
- Built rapport with customers, enhancing their shopping experience.
- Participated in visual merchandising to promote products effectively.
- Contributed to a positive team environment by collaborating with colleagues.
Education
BSc - Development Economics
SOAS University
10.2023 - Current
A-Levels - Economics, Geography, Sociology
Chobham Academy Sixth Form
London 09.2021 - 07.2023
Skills
- Brand representation experience
- Sales techniques
- Clear communication
- Patience and empathy
- Product upselling
- Product knowledge
Additional Information
Fluent in English and Somali, with intermediate proficiency in Arabic. Flexible availability including evenings, weekends and event days. Strong interest in sports and fitness, with experience coaching youth football
Timeline
Customer Experience Expert
Samsung
11.2024 - 08.2025
BSc - Development Economics
SOAS University
10.2023 - Current
Sales Advisor
Schuh Limited
12.2022 - 12.2024
A-Levels - Economics, Geography, Sociology
Chobham Academy Sixth Form
09.2021 - 07.2023
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