Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdirahman Mohamud

London

Summary

Driven Systems Administrator with many years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

Overview

9
9
years of professional experience

Work History

Regional System Administrator

Unispace
11.2022 - Current
  • Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
  • Provisioned new software and hardware for use, following established security policies.
  • Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Installation, configuration, maintaining IT and digital communication infrastructure, including WAN, LAN and wireless networks as well as servers and printers in the west Europe region.
  • Providing technical support and assistance to employees. Working with third-party providers to keep the networks running efficiently and Maintaining the company’s phone system and working closely with the phone service provider to keep the lines active
  • Making sure that the networks are protected from malware and viruses, identifying areas that might be under threat and areas where security can be improved, keeping up to date on ever-changing cyber-threats

IT Support Engineer

Somerset House Trust
04.2018 - 10.2022
  • Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Optimized system performance, conducting routine checks and addressing potential issues before escalation.
  • Maintained detailed documentation of technical issues, resolutions, and knowledge base articles for future reference.
  • Work with IT lead and wider support team to ensure any recurring technical issues are addressed and any training or documentation requirements are identified and implemented.
  • Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately and continuously improve knowledge and understanding across the various software and hardware technologies supported by the team.
  • Monitoring Cisco Meraki equipment on Meraki Dashboard, ensure all backups completed with no failed backups troubleshoot networks and ensuring that network performance remains optimal, Setting up Wi-Fi logins on Splash, setting up and troubleshoot Avaya Telephony system (VOIP)
  • Updating/upgrading windows hardware supporting a range of devices including mobile devices, iPads/tablets laptop support

Service Desk Analyst

Sovereign
01.2016 - 03.2018
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.

Education

No Degree - National Diploma in ICT

Hammersmith And West London College
London, United Kingdom
06.2009

Skills

  • Azure, Sharepoint, One drive and Autopilot
  • System Upgrades
  • System monitoring
  • Technical Support
  • System updates
  • Remote Access
  • Windows administration
  • User Management
  • Software Installation
  • Desktop troubleshooting
  • Server Management
  • Network Troubleshooting
  • Backup Management
  • Hardware and software installation
  • Disaster Recovery
  • IT Documentation
  • Helpdesk operations
  • Offboarding and onboarding
  • Cisco router and switch security
  • Virtualization Technologies
  • LAN and WAN control
  • Team Collaboration
  • VoIP Systems
  • Workstation Maintenance
  • Decision-Making

Timeline

Regional System Administrator

Unispace
11.2022 - Current

IT Support Engineer

Somerset House Trust
04.2018 - 10.2022

Service Desk Analyst

Sovereign
01.2016 - 03.2018

No Degree - National Diploma in ICT

Hammersmith And West London College

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Abdirahman Mohamud