Abdirahman Hussein
London, UK
Summary
IT Support / Service Desk candidate with hands-on experience supporting Windows 10/11 users, troubleshooting hardware and desktop issues, and handling day-to-day technical queries in an education environment. Comfortable with Active Directory user admin (password resets, unlocks, user lookups), remote support, and device/printer setup. Known for staying calm under pressure, communicating clearly with non-technical users, and taking ownership until issues are resolved. Now targeting a 1st Line / IT Support role supporting reliable, secure IT operations.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Technical Support Team Member
LEC Education
London, England
11.2021 - 09.2025
- Owned day-to-day technical support across internal devices and the telecoms setup, troubleshooting faults and restoring service quickly.
- Built, set up and troubleshot PCs and peripherals; resolved printer issues (HP, Ricoh) and common desktop problems.
- Provided first-line support to staff/students/parents and diagnosing issues, explaining fixes clearly, and closing queries promptly.
- Assisted with network setup tasks such as connecting devices and checking cabling.
- Supported basic network tasks (device connectivity, cabling checks) and escalated appropriately when needed.
- Maintained system reliability through routine checks, patching/software updates, and basic preventative maintenance.
- Liaised with vendors for repairs/replacements and tracked equipment issues to keep operations running
- Installed software updates and ensured systems remained up to date.
LEC Managerial Team Member
LEC Education
London, England
09.2025 - 12.2025
- Supported day-to-day operations while providing basic internal systems and device support to keep staff productive.
- Assisted with device setup, basic troubleshooting, and simple upgrade decisions aligned with operational needs.
- Trained new team members on internal systems and day-to-day processes to keep workflows consistent.
Computer Science Teacher
LEC Education
London
09.2025 - 12.2025
- Delivered Computer Science lessons aligned with exam board specifications.
- Taught Python fundamentals, helping students develop logical thinking and problem-solving skills.
- Explained technical concepts clearly using practical, real-world examples for non-technical learners.
- Monitored student progress and provided targeted support to improve understanding and confidence.
SEO & Web Support Assistant
Greenwich Pantry
London, England
03.2022 - 06.2023
- Cleaned and organised website data and product information.
- Assisted with analysing website traffic, sales patterns and subscription metrics.
- Helped maintain SEO-friendly content and improved site readability.
- Contributed to social media campaigns and edited promotional videos.
- Researched keyword trends and competitor sites to support SEO decisions.
- Updated and customised WordPress pages using existing themes and plugins.
Education
T Level - IT & Business
Newham College
London 09.2021 - 07.2023
10 GCSEs - Grade 5 - 6
London Enterprise Academy
London 09.2015 - 03.2020
Skills
Technical Skills
- Windows 10/11 support (installation, configuration, troubleshooting)
- Active Directory user administration (password resets, account unlocks, user lookups)
- Hardware and desktop troubleshooting (PCs, peripherals, basic diagnostics)
- Printers and device support (setup, configuration, fault resolution)
- Remote support tools (Remote Desktop, remote access)
- Windows Server 2016 fundamentals
- Basic PowerShell usage (entry-level scripting exposure)
- Networking fundamentals (LAN/WAN basics, device connectivity, cabling checks)
- VMware and virtual machine basics
- Microsoft 365 / Office applications (advanced user support)
Soft Skills
- Clear, patient communication with non-technical users
- Calm and methodical when handling technical issues under pressure
- Strong organisation and ability to prioritise multiple support requests
- Proactive and adaptable when learning new systems or environments
- Investigative, root-cause approach to troubleshooting recurring issues
Certification
CompTIA A+ (220-1101 & 1102)
Certified 2025
Languages
English
Native
Somali
Fluent
Timeline
LEC Managerial Team Member
LEC Education
09.2025 - 12.2025
Computer Science Teacher
LEC Education
09.2025 - 12.2025
SEO & Web Support Assistant
Greenwich Pantry
03.2022 - 06.2023
Technical Support Team Member
LEC Education
11.2021 - 09.2025
T Level - IT & Business
Newham College
09.2021 - 07.2023
10 GCSEs - Grade 5 - 6
London Enterprise Academy
09.2015 - 03.2020