Abdirahman Ali
London,London
Summary
Hardworking employee with exceptional communication skills, and team work abilities. I am highly responsive to customers needs and able to resolve issues effectively. I have strong observational skills due to my years in security and dealing with threatening situations ,as well as successful problem solving skills and i am able to work in a wide range of environments.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work history
Driver
Uber
London, london
2016.12 - Current
- Good customer service skills
- efficient at conflict managements ,successfully deescalated tense situations and handled customers that were disrespectful hostile and aggressive while maintaining composure.
- focused on customer experience and safe and friendly journeys
- Improved customer experience by providing resources such as water for free on hot days and tissues for their needs..
- strong organisational skills, organising many routes successfully
- good spatial skills able to understand how to transverse across congested routes and reach difficult destinations at the appropriate time
- strong punctuality
Security officer
2012 Security LTD
London, London
2011.11 - 2016.12
- Supervised the entrance of visitors in stores and ensured that people departing were orderly and purchased legitimately
- Responded to alarms quickly, ensured that there was minimal disruption
- maintained a safe atmosphere at stadiums ensured that vulnerable people were safe, and that there was order.
- Assisted staff in drills and helped staff report incidences during my time working at supermarkets and other retail shops.
- highly punctual
- observant and responsive to any threats or disturbances
- strong team work with other guards and employees
- strong communication skills
Security door supervisor
Wise Security
London, London
2009.10 - 2012.11
- Checked tickets
- Observed supporters behaviour and ensured that they were following the stadium policy
- Removed aggressive people from the stadium and prevented fights
- Controlled entry and prevented unauthorised entrances
- worked closely with other security guards, and communicated effectively to achieve collective goals.
Education
NVQ Level 3 - English
Sheffield College
Sheffield 2004.09 - 2006.06
Skills
Great communicator able to effectively communicate issues and transmit necessary messages
Strong teamwork skills having worked in groups in high pressure situations
Strong customer services skills ,working closely with many customers to meet their needs
Strong observational skills due to my time working in security
Effective at solving problems and coming up with solutions to various issues
Affiliations
- in my spare time i really enjoy reading the news, books, and a wide range of websites. I enjoy going to the gym and swimming as i am a strong swimmer.
Timeline
Driver
Uber
2016.12 - Current
Security officer
2012 Security LTD
2011.11 - 2016.12
Security door supervisor
Wise Security
2009.10 - 2012.11
NVQ Level 3 - English
Sheffield College
2004.09 - 2006.06