Abdirahman Ali
Birmingham,West Midlands
Summary
Accomplished Team Leader with 3+ years of managing a Quality Control unit in a fast-paced environment, delivering high-performance management while maintaining strict standards. Proven track record to optimise operations and enhance both customer and employee satisfaction whilst committing to continuous improvement. Skilled in leading teams and driving efficiency, now seeking to apply my expertise to maximise sales, improve store performance, and lead high-performing teams as a Store Manager at Lidl.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Team Leader
Office of the Public Guardian
Birmingham, West Midlands
05.2022 - Current
- Leadership & Team Management – Lead a team of 10+ Quality Control officers, ensuring compliance with strict legal and procedural standards. Implemented targeted coaching strategies that increased team accuracy rates by just over 30% and reduced processing time by 25%.
- Operational Oversight – Oversee quality checking process for over 750 Lasting Powers of Attorney's per week, ensuring legal compliance and reducing processing errors. Streamlined internal procedures, increasing overall team efficiency by 20%.
- Performance Management & Continuous Improvement – Conduct audits on 100% of flagged cases, identifying errors and training gaps. Introduced corrective measures that reduced registration errors by 40%, enhancing overall accuracy.
- Problem-Solving & Decision-Making – Developed and enforced new QC guidelines that reduced recurring document errors by 39%, ensuring smoother processing and improved legal compliance.
- Customer Service & Complaint Resolution – Managed and resolved 97% of escalated customer complaints within strict service-level agreements. Improved customer satisfaction by 22%, ensuring compliance with legal and regulatory expectations.
Service Manager
Khayr Cargo
Birmingham, West Midlands
06.2021 - 05.2022
- Increased annual revenue by £200k+ by optimizing logistics operations, reducing delays, and improving service efficiency, leading to higher client retention.
- Led team of 24 staff, improving productivity by 25% through process automation, strategic workforce planning, and performance-driven training.
- Reduced operational costs by 20%, streamlining supply chain processes and renegotiating supplier contracts to improve profit margins.
- Maintained 99% on-time delivery rate, resolving logistical challenges and implementing tracking systems that cut lost shipments by 40%.
Education
Bachelor of Science - Accounting and Finance
Aston University
Birmingham 09.2020 - 06.2024
Skills
- Leadership and Team Building
- Time Management
- Strategic Problem Solving
- KPI Analysis
- Operational Efficiency & Process Improvement
- Financial & Sales Management
- Customer Service Excellence
- Excellent communication
Accomplishments
- Increased revenue by £200k+ annually by streamlining operations, identifying errors, and enhancing service efficiency, leading to faster case processing and higher customer retention.
- Exceeded key performance indicators (KPIs) by achieving 95%+ accuracy rates and cutting processing times by 43%, improving overall efficiency while maintaining high compliance standards.
Key Achievements:
References
References available upon request.
Timeline
Team Leader
Office of the Public Guardian
05.2022 - Current
Service Manager
Khayr Cargo
06.2021 - 05.2022
Bachelor of Science - Accounting and Finance
Aston University
09.2020 - 06.2024
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