ABDINASIR MASOOD
Leicester
Summary
I am an enthusiastic and driven individual with over 6 years of excellence in administration and customer service based roles. I pride myself on having a can-do attitude, consistently working towards the highest professional standards to exceed KPI's. With a passion for customer service and an ability to remain proactive at all times, I am looking forward to exploring new customer service opportunities. Target-driven Warehouse Assistant with years of experience. Skilled in high-volume order processing and stock management with Ppt licence. Self-motivated Warehouse Operative offering effective and efficient picking and packing to deadline. Delivering outstanding attention to detail in a fast-moving facility for continued excellent results. Dependable warehouse professional with experience picking, packing and dispatching high-volume orders. Proactively organises storage areas to maximise access and meet different size and shape requirements. Friendly and professional team player.
Overview
2024
2024
years of professional experience
Work history
Warehouse Assistant
GEODIES
01.2022 - Current
- Ensure that pallets moved in and out of the warehouse or elsewhere on site are stacked and strapped in a safe and risk-free manner, operating with PPT.
- Cleaned and maintained warehouse equipment to guarantee proper working order.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Consistently achieved daily picking targets through a diligent work ethic.
- Facilitated smooth warehouse operations, employing excellent organisation and planning skills to optimise workspace use.
- Kept warehouse areas spotlessly clean and tidy, reducing risk and aiding smooth stock transportation.
- Checked incoming goods against delivery documentation, reporting missing or damaged items for prompt resolution.
- Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
- Processed orders using handheld scanners with speed and precision.
- Working as a team to ensure the picking, scanning, labelling, and palletisation of all customers finished goods meet the requirements set out by each customer's specific guidelines
- Dispatch -loading trailers with scanners and ensuring all pallets are loaded correctly with no damage
- Working closely with admin team to ensure all trailers are dispatched in full and on time
- Following healthy & safety guidelines effectively.
Customer Service Advisor
Teleperformance Ltd
05.2021 - 09.2021
- Account with Virgin Media Homeworking
- Inbound calls and outbound calls
- Building packages Broadband , Upgrading and downgrading, offers
- Resolve fault problem broadband issue
- Help with bills query
- Help with complaints and escalate to team leaders
Customer Service Advisor
Sensee Homeworking
08.2020 - 03.2021
- Actively listening, understanding and supporting customers on all queries and concerns
- Consistently maintaining a strong line of communication with customers to inform them of progress
- Supportively assisting the Customer Service Team leader with urgent queries and escalating issues where necessary.
Contact Tracer Adviser
Sykes Enterprise Homeworking
05.2020 - 08.2020
- Confidently engaged with residents via telephone to identify and record COVID-19 cases
- Accurately ensuring documents and records are curated and maintained via electronic systems
- Conscientiously delivered advice and support to self-isolating residents to support positive mental health and wellbeing.
Customer Service Advisor
1 1 - 01.2017
- Fed Ex
- Diplomatically resolved customer enquiries ensuring a positive outcome
- Confidently responding to inbound enquiries via telephone and email
- Obtained and evaluated all relevant procedures to manage product and service enquiries.
Screening and Vetting Administrator
NSL Group
01.2013 - 01.2016
- Competently ensured all vetting and clearance procedures are executed in accordance with company requirements
- Cooperatively liaised with internal departments to share best practice and important information
- Verified candidate information including right to work and personal identification.
Assistance baker
01.2022 - 1 1
- Greeting customers in a pleasant manner
- Taking the customer's order
- Answering any questions about food ingredients, cake designs and other aspects of the baked goods
- Applying ingredient tags and price tags to pre-baked foods
- Operating cash registers and credit card machines when customers pay for their bakery items
- Arranging baked goods in an attractive manner in the display cases
- Removing any stale baked goods
- Keeping the bakery sanitary by mopping floors and wiping counters
Education
BSc (Hons) - Business Information & Technology
University of Salford
Skills
- Communication skills: Exceptional verbal and written communication skills to effectively engage with customers and
- Colleagues
- Interpersonal skills: I am team-centric with the ability to add value and integrate well into a team to work at
- Maximum efficiency
- Flexibility/Versatility: I am highly adaptable with the ability to quickly learn new tasks and processes
- Organisation/Time Management: I am reliable and punctual ensuring I prioritise my time effectively
- Customer service experience: Proven ability to deliver exceptional customer experiences in dynamic, fast paced
- Environments
- IT proficiency: Competent in the use of all
- Microsoft Office applications and internal company systems
- Picking and packing
- Ppt operation
- Stock checks
- Warehouse systems proficiency
- Health and safety compliance
Timeline
Warehouse Assistant
GEODIES
01.2022 - Current
Assistance baker
01.2022 - 1 1
Customer Service Advisor
Teleperformance Ltd
05.2021 - 09.2021
Customer Service Advisor
Sensee Homeworking
08.2020 - 03.2021
Contact Tracer Adviser
Sykes Enterprise Homeworking
05.2020 - 08.2020
Screening and Vetting Administrator
NSL Group
01.2013 - 01.2016
BSc (Hons) - Business Information & Technology
University of Salford
Customer Service Advisor
1 1 - 01.2017
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