Summary
Work history
Education
Skills
Interests
Languages
Timeline
CustomerServiceRepresentative
ABDI MUHUMED AHMED

ABDI MUHUMED AHMED

LONDON,SOUTHALL

Summary

A highly motivated and detail-oriented journalist seeking a career change to IT Support. I am eager to leverage my strong problem-solving skills, effective communication abilities, and passion for technology to contribute to a dynamic IT team and provide exceptional support to users. Summary of Qualifications: Professional journalist with Seven years of experience in the field, adept at conducting research, interviewing, and writing compelling stories. Proven ability to work under pressure, meet deadlines, and deliver high-quality content. Strong analytical and problem-solving skills, with a keen eye for detail and accuracy. Excellent written and verbal communication skills, enabling effective collaboration and conveying complex ideas in a clear and concise manner.

Work history

Journalist

BBC | LONDON
  • Conducted thorough research, interviewed sources, and wrote news articles on a wide range of topics
  • Collaborated with editors and fellow journalists to ensure accurate, engaging, and timely content delivery
  • Managed multiple assignments simultaneously while meeting strict deadlines
  • Developed and maintained relationships with industry professionals and experts
  • Adapted to new technologies and digital tools for efficient research, fact-checking, and content creation.

IT Support Intern

London
  • Assisted IT support team in troubleshooting hardware and software issues for employees
  • Provided user support via email, phone, and in-person, addressing technical concerns, and resolving problems
  • Conducted system upgrades and installations, ensuring seamless transitions and minimal downtime
  • Created documentation and user guides for frequently encountered technical issues
  • Collaborated with team members to implement improvements and streamline support processes.

Education

Kenya Certificate of Secondary Education (KCSE -

Diploma - Mass Media and Communication

ALISON COLLEGE
2020

CompTIA A+ Certification CompTIA Network+ Certification NERABILITY MANAGEMENT FOUNDATIONS - undefined

Dagahley Secondar School
2018

Skills

  • Quick learner with a genuine passion for technology and a demonstrated ability to adapt to new tools and systems
  • Solid understanding of computer hardware, software applications, and operating systems
  • Self-motivated and able to work both independently and as part of a team to achieve common goals
  • Technical Skills:
  • Operating Systems: Windows, macOS, Linux
  • Hardware: Desktops, laptops, printers, peripherals
  • Software Applications: Microsoft Office Suite, Adobe Creative Suite, Content Management Systems (CMS)
  • Networking: TCP/IP, DNS, DHCP, VPN
  • Troubleshooting: Hardware and software issues, network connectivity problems
  • Help Desk Tools: ServiceNow, Zendesk, JIRA
  • Additional Skills:
  • Strong organizational skills, enabling effective task prioritization and time management
  • Exceptional interpersonal skills, fostering positive relationships with colleagues and users
  • Proficient in project management methodologies and tools
  • Technical documents comprehension
  • Software diagnosis
  • Troubleshooting proficiency
  • Customer service expert
  • Customer support needs assessment
  • Application installations
  • Skilled in TCP/IP and WAN
  • Desktop support
  • Technical issues analysis

Interests

Available upon request. INTERESTS Hobbies & Interests, Technology Coding and Programming: Writing Teamwork Home Lab and Networking Reading Nature connects. Volunteering Photography

Languages

English
Fluent

Timeline

Journalist

BBC | LONDON

IT Support Intern

Kenya Certificate of Secondary Education (KCSE -

Diploma - Mass Media and Communication

ALISON COLLEGE

CompTIA A+ Certification CompTIA Network+ Certification NERABILITY MANAGEMENT FOUNDATIONS - undefined

Dagahley Secondar School
ABDI MUHUMED AHMED