Summary
Overview
Work history
Education
Skills
Custom
Personal Information
Timeline
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Abdihakim Hersi

Slough,Berkshire

Summary

I am a highly motivated individual with a technical mindset. I am a practical individual with strong problem-solving abilities. I have an analytical mind and enjoy finding effective solutions for problems. I have excellent communication skills and can explain complex concepts to a diverse audience. I am passionate about providing exceptional customer service and building positive relationships with users. I work brilliantly using my own initiative and thrive in a team environment, in which I can contribute to the team's success. I am a hard worker with strong organisational skills, often meeting company goals through exceptional planning and prioritisation. I work well under pressure, adapting to changing circumstances quickly. I am eager to acquire new skills and adapt to new technologies .

Overview

9
9
years of professional experience

Work history

Customer Delivery Driver

Asda
Slough, Berkshire
08.2022 - Current
  • Provided excellent customer service, ensuring a smooth and positive delivery experience for every customer
  • Communicated effectively with customers, colleagues, and store staff to ensure efficient order fulfillment and delivery
  • Used a hand-held scanner to scan customer IDs and grocery items
  • Used software to plan and optimize delivery routes
  • Used a GPS system to navigate to customer homes, updated delivery statuses and customer information on tracking system
  • Adhered to all company policies and procedures, including health and safety regulations.

Covid Test Centre Operative

SSGC
Slough, Berkshire
01.2021 - 04.2022
  • Register patients in a courteous and helpful manner trying to calm their fears and anxieties
  • Communicate with patients - Answer questions, assist patients in the self-registration process, provide test information and escalate issues to management
  • Instruct cars into the car park, hand out test kits and explain to patients how to complete test
  • Follow testing procedures and keep accurate records
  • Track Patient Information using QR codes and browser-based spreadsheets
  • Always ensure effective infection, prevention and control measures are always adhered to
  • Communicate with patients that speak no/limited English and patients that have complex special needs.

Customer Service Assistant

Abacus Employment Services
Slough, Berkshire
09.2016 - 02.2019
  • Greeting, helping and serving guests
  • Presenting menu and providing detailed information
  • Informing customers about the day's specials
  • Offer menu recommendations detailed upon request
  • Inform customers about daily offers
  • Provide excellent customer service to guest

Education

BTEC Level 3 Extended Health and Social Care -

East Berkshire College

BTEC Level 3 Subsidiary Health and Social Care -

East Berkshire College

BTEC Level 2 Applied Science -

Reading College

GCSEs -

Stoke Park High School

Skills

Computing Skills:

  • Microsoft Windows XP/Vista, Microsoft Office

(Word, Excel, PowerPoint, Access)

  • Currently studying ComTIA A


  • Full UK Manual Driving Licence for 6 years

Custom

Personal Information

Timeline

Customer Delivery Driver

Asda
08.2022 - Current

Covid Test Centre Operative

SSGC
01.2021 - 04.2022

Customer Service Assistant

Abacus Employment Services
09.2016 - 02.2019

BTEC Level 3 Extended Health and Social Care -

East Berkshire College

BTEC Level 3 Subsidiary Health and Social Care -

East Berkshire College

BTEC Level 2 Applied Science -

Reading College

GCSEs -

Stoke Park High School
Abdihakim Hersi