Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abdihakim Ahmed

London,Greater London

Summary

As an experienced onsite IT support professional, I am enthusiastic about the learning experience that awaits me as a System Administrator. My adaptable nature, positive attitude, and passion for IT will drive me to excel in this role.

With a proven track record in IT support, I bring a wealth of technical expertise and interpersonal skills to this transition. My ability to quickly learn and adapt to new technologies ensures that I am well-prepared to tackle the challenges of a System Administrator. I am dedicated to further honing my capabilities through continuous learning and training.

My tenacious personality empowers me to handle tasks efficiently, ensuring seamless system operations and prompt issue resolution. I thrive in collaborative team environments while also being self-reliant when needed.
Moreover, my passion for IT and commitment to continuous improvement fuel my desire to proactively contribute to the organization's IT infrastructure. This opportunity to become a System Administrator represents not only a chance to utilize my existing strengths but also a stepping stone for personal and professional growth.

In conclusion, the role of a System Administrator excites me as a valuable learning experience. I am confident that my combination of technical expertise, positive attitude, and eagerness to grow will enable me to thrive in this position and make a meaningful impact as a dedicated member of the IT team.

Overview

8
8
years of professional experience

Work History

Support Analyst

CACI LTD
12.2021 - Current
  • Expertly handled customer support inquiries through specialized ticket tracking platforms, ensuring prompt and effective resolution of technical issues.
  • Managed service follow-up communications, proactively confirming customer satisfaction and resolution of service requests through email and phone interactions.
  • Consistently met performance metrics, excelling in call volume thresholds and adhering to call time guidelines, resulting in exceptional customer feedback and successful outcomes.
  • Monitored and managed the helpdesk, promptly responding to incoming tickets to address and resolve various support needs.
  • Provided comprehensive support to users, proficiently troubleshooting software, hardware, and network issues to maintain smooth operations and enhance system functionality.
  • Performed troubleshooting of network connectivity for BYOD (Bring Your Own Device) participants, confirming successful connectivity and BYOD policy compliance.
  • Configured and distributed devices used daily by employees.
  • Helped streamline repair processes and update procedures for support action consistency.

Onsite IT Specialist

TDM Group
01.2018 - 09.2021
  • Provided on-site IT support, effectively assisting users with a wide range of technical issues, ensuring seamless operations and user satisfaction.
  • Conducted site visits to various locations, troubleshooting PCs, and undertaking tasks such as server installations and network equipment setup, demonstrating versatility and technical prowess.
  • Maintained meticulous records and updated asset audits, ensuring accurate tracking of IT assets and streamlined asset management processes.
  • Collaborated within diverse project teams, efficiently allocating and delegating tasks while fostering clear communication to achieve project objectives successfully.
  • Demonstrated exceptional time management skills, efficiently handling multiple tickets in the queue, and consistently meeting SLA targets to deliver timely and effective support.

Food Courier

Deliveroo
11.2016 - 09.2017
  • Demonstrated commitment and consistency during a year of Deliveroo riding, showcasing dedication to responsibilities and tasks.
  • Prioritized speed of service for food orders, focusing on accuracy and efficiency to minimize errors and customer complaints.
  • Nurtured positive relationships with regular customers, fostering a friendly and approachable demeanor.
  • Ensured accurate delivery of food items to tables, effectively cross-referencing order documentation to meet customer expectations.

Trainee Pharmacist

Lloyds Pharmacy London
07.2015 - 07.2015
  • Gained valuable experience as a trainee pharmacist at a local pharmacy, honing attention to detail and dedication to excellence.
  • Assisted in efficiently processing customer prescriptions and managing new stock deliveries, contributing to smooth pharmacy operations.
  • Executed the removal of expired pharmaceuticals, adhering to proper disposal guidelines and ensuring compliance with regulations.
  • Demonstrated exceptional care and consideration for elderly patients by arranging scheduled prescribed medicine, providing a valuable service for the community.
  • Proficiently managed order fulfillment, meticulously matching prescriptions sent by GPs with the correct medication, and ensuring quality checks for accuracy and patient safety

Education

BCS Level 3 - Digital Industries Apprentice Infrastructure Technician

Just IT
London
07.2019

Aircraft Technician -

Kingston College
London
07.2017

GCSE -

Globe Academy
London
08.2014

Skills

  • Hardware and Software Configuration: Proficient in configuring hardware and software to ensure optimal system performance
  • Troubleshooting and Diagnostics: Skilled in diagnosing and resolving technical issues with computer systems and networks
  • User Account Management: Competent in managing user accounts and permissions to maintain secure and organized access
  • Antivirus Software and Data Connectivity: Knowledgeable in deploying and maintaining antivirus software and ensuring reliable data connectivity
  • Collaborative Team Player: Effective in collaborating within teams to resolve technical problems and achieve project objectives
  • Microsoft Windows and Office: Familiar with Microsoft Windows and Office applications for efficient work processes
  • Inventory Management and Documentation: Adept in tracking and documenting inventory procedures to maintain accurate records
  • Analytical and Methodical: Demonstrated analytical skills and methodical approach to problem-solving and issue resolution

Timeline

Support Analyst

CACI LTD
12.2021 - Current

Onsite IT Specialist

TDM Group
01.2018 - 09.2021

Food Courier

Deliveroo
11.2016 - 09.2017

Trainee Pharmacist

Lloyds Pharmacy London
07.2015 - 07.2015

BCS Level 3 - Digital Industries Apprentice Infrastructure Technician

Just IT

Aircraft Technician -

Kingston College

GCSE -

Globe Academy
Abdihakim Ahmed