Abdi Abdullahi
Bristol,City of Bristol
Summary
Knowledgeable account management professional with experience in developing client communications, sales strategy and contract negotiation. Cultivates long-term relationships and delivers high levels of customer service to achieve revenue targets.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Account manager
Portable offices
Bristol
08.2024 - 04.2025
- Developed new strategies with a focus on customer retention.
- Worked closely with product development teams for customising offerings according to client needs.
- Achieved client satisfaction by managing key accounts effectively.
- Managed business relationships to ensure loyalty and long-term commitment.
- Coordinated with finance department to manage account finances efficiently.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Devised successful sales pitches for significant conversion rates.
- Led team meetings for efficient communication and project updates.
- Propelled company towards achieving set KPIs and goals through comprehensive strategic planning and execution.
- Negotiated lucrative contracts to secure long-term client commitment.
Account manager
BT Global Services
Bristol
03.2022 - 07.2024
- Delivered relevant product solutions that aligned with customer budgets and timelines
- Oversaw a portfolio of 150 global clients
- Developed enduring client rapport for accurate quotations and achieving objectives
- Ensured continued customer account retention by engaging regularly and reviewing sales data
- Surpassed sales quotas consistently
- Scheduled customer consultations to address requirements and potential solutions
- Maintained high satisfaction levels through active listening and effective communication
- Analysed market trends and competitors to pinpoint potential areas for expansion
- Created comprehensive management reports focused on account performance and goal fulfillment
- Tailored onboarding processes based on client needs and identified new sales potentials
- Led training sessions for new sales staff, sharing best practices and sales techniques
- Constructed healthy business relationships with clients, enabling sale of hardware, software or ICT services
Business development manager
Onsite security
Bristol
02.2018 - 10.2022
- Ensured consistent delivery of high-quality service to sustain future client engagements
- Enhanced revenue by tapping into current clientele and potential leads
- Cultivated culture of ongoing improvement through routine evaluation
- Reviewed customer comments to pinpoint necessary enhancements
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs
- Identified new business opportunities at various industry events
- Created detailed KPI reports showcasing performance metrics
- Secured agreements to fulfill corporate goals
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Managed key accounts, resulting in consistent revenue generation.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
- Managed team of 8 members of staff, driving performance with motivational strategies to exceed sales targets.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Sales Manager
The RAC
Bradley Stoke
03.2014 - 12.2017
- Led a team of 15, overseeing daily operations and delegating tasks to improve efficiency
- Coached team members individually, helping them achieve their personal and professional goals
- Motivated teams to meet performance targets by awarding achievements and celebrating milestones
- Helped managers select talented candidates based on interview success, qualifications and experience
- Ensured teams stayed on track to achieving or exceeding KPIs by analysing reports and monitoring operations
- Conducted regular performance reviews, providing constructive feedback to enhance productivity
- Led new staff onboarding and training, enhancing product knowledge and setting best practices
- Maintained compliance with company policies and regulations, minimising risk
- Implemented customer service strategies, boosting client satisfaction and retention rates
Education
BSC (Hons) - Computer Science
Birkbeck, University of London
Skills
- Salesforce CRM
- Web application development
- Software development life cycle
- Team leadership
- Project management
- Territory and account management
- Sales pipeline management
- Lead generation
- Business planning
- Presentations and proposals
- Marketing strategy development
- Complex negotiations
Certification
- Fortinet Certified Expert (FCX) in Cybersecurity
- AWS Certified Cloud Practitioner
- AWS Certified AI Practitioner
- AWS Certified Security - Specialty
Languages
English
Dutch
Timeline
Account manager
Portable offices
08.2024 - 04.2025
Account manager
BT Global Services
03.2022 - 07.2024
Business development manager
Onsite security
02.2018 - 10.2022
Sales Manager
The RAC
03.2014 - 12.2017
BSC (Hons) - Computer Science
Birkbeck, University of London
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