Abdhullah Badhurdeeen
Romford,United Kingdom
Summary
Highly skilled professional with expertise in Microsoft Office Suite, Adobe Photoshop, and Intuit QuickBooks. Proficient in Python programming and Visual Studio, with a solid understanding of version control using Git. Adept at engaging with customers from diverse backgrounds, balancing multiple tasks efficiently, and ensuring high standards of service and satisfaction. Experienced in inventory management, quality control, equipment maintenance, and shipping and receiving procedures. Career goal: to leverage technical skills and customer service experience to drive operational excellence in a dynamic work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
IT Support / Help Desk Technician & Technical Support Specialist
United Agent Pvt Ltd
Sri Lanka
01.2022 - 01.2024
- Provided first and second-line technical support for internal staff and clients.
- Diagnosed and resolved hardware, software, and network issues across Windows and Mac environments.
- Managed user accounts, permissions, and group policies via Active Directory.
- Installed and configured operating systems, applications, and peripheral devices.
- Delivered remote support using ticketing systems and remote desktop tools.
- Documented technical procedures and created user guides to improve support efficiency.
- Ensured timely resolution of incidents within SLA targets and maintained high customer satisfaction.
Junior System Administrator / Data Entry & IT Assistant
United Distributors Pvt Ltd
Sri Lanka
01.2020 - 01.2022
- Assisted in maintaining and monitoring server performance and backups.
- Supported daily IT operations including hardware setup, software updates, and troubleshooting.
- Managed data entry tasks with accuracy and attention to detail.
- Helped configure network devices and ensured secure connectivity.
- Provided technical support for office staff and maintained inventory of IT assets.
- Collaborated with senior IT staff on system upgrades and documentation.
Education
Bachelors - Cybersecurity
CU London University
Dagenham, United Kingdom 11/2024 -
Mathematics
Jaffna Hindu College
Jaffna, Sri Lanka 11.2021 - 1 2024
Skills
- Microsoft Office Suite: Word, Excel, PowerPoint
- Adobe Tools: Photoshop
- Accounting & POS: Intuit QuickBook, POS Systems
- Programming Tools: Python, Visual Studio, Visual Studio Code
- Version Control: Git (basic)
- Operating Systems: Windows, macOS
- Networking Tools: Basic command-line utilities (ping, tracert, ipconfig)
- Remote Support & Ticketing: Familiarity with help desk platforms and remote desktop tools
- Communication: Skilled at engaging with customers from diverse backgrounds
- Time Management & Problem Solving: Balances multiple tasks efficiently to meet operational goals
- Customer Service: Dedicated to providing a high standard of service and satisfaction
- Problem Solving with Python: Applies logical thinking and Python programming to troubleshoot and automate tasks
- Visual Studio Proficiency: Experienced in using Visual Studio for coding, debugging, and project management
Certification
- Links to credentials will be added later.
- Networking Foundations: Networking Basics Issued: 2025-03 Skills: Network Administration
- People Analytics Issued: 2025-03 Skills: People Analytics
- Programming Foundations: Fundamentals Issued: 2025-01
Languages
English
Upper intermediate
Tamil
Upper intermediate
Sinhala
Upper intermediate
Timeline
IT Support / Help Desk Technician & Technical Support Specialist
United Agent Pvt Ltd
01.2022 - 01.2024
Mathematics
Jaffna Hindu College
11.2021 - 1 2024
Junior System Administrator / Data Entry & IT Assistant
United Distributors Pvt Ltd
01.2020 - 01.2022
Bachelors - Cybersecurity
CU London University
11/2024 -