Abdel

• Role in Go Live Project:Part of Firefighters team addressing and resolving master data issues during transition from legacy system to SAP.
  Handled and closed over 220 tickets out of 4,000 from various departments (supply chain management, warehouse, finance, forecasting, data analytics).
  Resolved 5.5% of total tickets in three months, ensuring smooth transition.
  
• Stakeholder Liaison:Established effective communication with internal stakeholders via email, phone, and video calls.
  Coordinated with relevant departments to escalate and resolve issues quickly.
  
• Data Management and Analysis:Performed precise data entry while adhering to confidentiality, data integrity, and security policies.
  Created dashboards to measure ticket inflow per hour to identify peak times and track ticket resolution status.
  Maintained organized workspace and transparent processes, keeping colleagues informed on new supplier setups within agreed timeframes.
  

Administration:

• Created process maps and guidance documents.
• Collated promotional information for stakeholders.
  Maintained records in line with Probation, Prison, and Organisational policies and procedures.
• Assisted with monitoring and maintaining booking systems such as MS Bookings and MS Outlook.
• Promoted equality and diversity, considering the different needs of each service user.
• Engaged with stakeholders to support ongoing service.
  Supported estates bookings and invoicing queries as needed.
• Provided continuous support to the wider team in daily administrative tasks.
  

Data:

• Responded to data requests from Team Leaders and Senior Operations Manager.
• Created reports on time against deadlines, including quarterly figure reporting.
• Gathered and captured data for regular needs analysis and bidding support for Catch22.
• Documented records and information to support contractual requirements.
• Assisted with analytical research and evaluation to identify trends and contribute to Catch22’s continual improvement of services.
• Ensured all data and information management complied with data management policies and the Data Protection Act of 1988 and 2003.
• Used relevant information and technology with attention to data security.
  

• Managed shipment status updates for clients, handling 30 inquiries daily to maintain high client satisfaction.
• Collaborated with legal and vendors to prepare and approve 15 contracts weekly.
• Resolved 20 data-related issues monthly with Operations, Destinations, and Origins teams.
• Inspected and graded 25 containers weekly to ensure quality standards.
• Tracked and managed 50 shipments weekly, ensuring proper storage.
• Conducted daily vehicle monitoring and inspections, reducing vehicle downtime by 15%.
• Managed maintenance for a fleet of 20 vehicles, achieving 98% compliance rate.