Abdelkarim Arfaoui
Wolverhampton,West Midlands
Summary
I have recently Relocated from Tunisia to the UK. I have vast experience working in Tourism and Hospitality in Tunisia over a number of years.
Accomplished restaurant professional with extensive expertise in dining room management and customer engagement. Demonstrates exceptional skills in service prioritisation, teamwork, and sales persuasion. Proficient in table setting standards, menu memorisation, and wine pairings. Adept at cash handling, restaurant administration, and tableside service. Committed to delivering outstanding dining experiences through meticulous table setting arrangements and efficient table clearing.
Overview
6
6
years of professional experience
Work History
Head waiter
La Central Bar & Restaurant
Monastir, Tunisa
04.2019 - 12.2024
- Cultivated and nurtured positive relationships with all staff.
- Handled cash transactions and end-of-day accounting tasks ensuring financial accuracy.
- Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
- Maintained clean and organized restaurant environment for optimal dining experience.
- Advised on food and drink choices based on customer preferences.
- Polished glasses and cutlery to pristine standards.
- Delegated server tasks and coordinated workflows to support efficiency during high-volume shifts.
- Managed cash tips and reconciled tickets against till at end of shift.
- Totalled bills for customers and accepted payment via cash and card payments.
- Covered large parties and events, anticipating planning and staffing needs.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Increased customer satisfaction by delivering prompt, courteous service.
- Guided guests through menus while demonstrating detailed knowledge of dishes and ingredients.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Advised customers on wine and beverage pairings with selected food items.
- Verified completed orders and served guests at tables.
- Cultivated and nurtured positive relationships with all staff members, significantly reducing turnover.
Skills
- Service prioritization
- Teamwork
- Sales persuasion
- Dining room management
- Table setting standards
- Cash handling expert
- Restaurant administration
- Table setting arrangements
- Menu memorisation
- Tableside service
- Wine pairings
- Table clearing
- Customer engagement
- Silver service technique
- Interpersonal communication
Languages
Arabic
Intermediate
French
Intermediate
English
Beginner
Affiliations
- football
- basketball
- movies
Timeline
Head waiter
La Central Bar & Restaurant
04.2019 - 12.2024
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