Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Abdel Salim

Waltham Cross,Hertfordshire

Summary

Business Studies graduate with a 2:1 degree and a strong background in facilities operations and customer service. Proven track record of prioritising tasks, maintaining equipment, and delivering excellent customer experiences. Committed to contributing to team success while developing professional skills.

Overview

18
18
years of professional experience
5
5
years of post-secondary education

Work history

Facilities Operative

OCS Group UK
London
2015.02 - 2025.02

* Supported health and safety compliance by carrying out routine checks and reporting hazards, contributing to safe, incident-free working environment.
* Assisted daily briefings ensuring all equipment and layouts met user requirements and continuous improvement.
* Coordinated with contractors and suppliers for maintenance and repair work, ensuring tasks were completed on time and within budget.
* Managed inventory of cleaning and maintenance supplies, maintaining 100% availability of essential stock and reducing waste.
* Contributed to team efficiency by proactively identifying recurring issues and suggesting practical improvements.

Sales Executive

Morocco Telecom
Meknes, Morocco
2007.06 - 2014.11
  • Built rapport with new and existing customers to boost client retention.
  • Provided customers with price information and handled financial transactions.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Delivered high sales performance within budget to strict deadlines and targets.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Facilitated staff training programs enhancing their skills thereby positively impacting overall team performance.
  • Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.

Education

Bachelor of Arts - English Arts

Moulay Ismael University
Meknes, Morocco
2000.09 - 2004.08

Bachelor of Arts - Business Studies

Canterbury Christchurch University
London
2025.01 - 2026.01

Skills

  • Problem-solving
  • Communication skills
  • Time management
  • Resilience & Adaptability
  • Team work and collaboration
  • Customer service skills
  • Safety protocols knowledge

Languages

English
Fluent
French
Advanced
Arabic
Native
Spanish
Intermediate

Timeline

Bachelor of Arts - Business Studies

Canterbury Christchurch University
2025.01 - 2026.01

Facilities Operative

OCS Group UK
2015.02 - 2025.02

Sales Executive

Morocco Telecom
2007.06 - 2014.11

Bachelor of Arts - English Arts

Moulay Ismael University
2000.09 - 2004.08
Abdel Salim