Abdalla Omar
Summary
Motivated and dedicated business management undergraduate student with a strong work ethic and attention to detail. I take pride in delivering exceptional results in every task I undertake. With hands-on experience as a highly qualified Sales Assistant, I have developed expertise in store operations, money handling, merchandising, and security monitoring. I am committed to providing outstanding customer service in a friendly and approachable manner while effectively managing responsibilities with accuracy and efficiency. Strong communication, interpersonal, and problem-solving skills allow me to build positive relationships with customers, colleagues, and managers. Eager to apply my academic knowledge and practical skills in the fields of business and finance, with a proactive approach to meeting challenges and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work history
Estate Concierge
City of London
London
05.2024 - Current
- Delivered a five-star front-of-house service in a high-end residential estate, ensuring residents and guests received professional, discreet, and attentive support at all times.
- Managed day-to-day operations at the concierge desk including mail and parcel handling, contractor access, and key management in line with strict security protocols.
- Acted as the first point of contact for all resident enquiries, resolving issues promptly and liaising with property management and maintenance teams to ensure service excellence.
- Maintained a secure environment through regular site inspections, CCTV monitoring, and adherence to building access policies.
- Built positive relationships with residents, demonstrating strong interpersonal skills, local area knowledge, and a proactive approach to problem-solving.
- Maintained accurate daily logs and incident reports to support transparency and accountability across the estate team.
Event Safety Steward
Wise Security Services
London
10.2021 - 05.2024
- Liaised with emergency services to facilitate prompt medical and legal responses.
- Deployed crowd control techniques to maintain safety at large-scale events.
- Delivered first class customer service while maintaining professionalism.
- Provided fast response to on-site safety and security incidents.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Education
Bachelor of Business management -
University of Roehampton
Graduated with 2:1 Honours06.2025
Accounting and Management - BTEC Business level 3
Westminster Kingsway College
05.2022
Skills
- Good knowledge of Microsoft Word, PowerPoint and Outlook
- Fluent in spoken and written Arabic and English
- Customer service skills – Retail experience
- Excellent verbal communication skills
- Customer assistance
- Advanced IT literacy
Refrences
Refrences available upon request
Timeline
Estate Concierge
City of London
05.2024 - Current
Event Safety Steward
Wise Security Services
10.2021 - 05.2024
Bachelor of Business management -
University of Roehampton
Accounting and Management - BTEC Business level 3
Westminster Kingsway College
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