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Steel Applications Technical Sales Engineer

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Proven Technical Support Engineer with a track record of enhancing customer satisfaction and reducing system downtime at Coca-Cola. Expert in technical troubleshooting and fostering team collaboration, I significantly improved service quality and efficiency. Skilled in hardware configuration and interpersonal communication, I consistently exceeded performance metrics, contributing to a more robust IT infrastructure.

Driven by a passion for technical excellence, I excelled at Tech Mahindra by enhancing client satisfaction through personalized troubleshooting and efficient problem-solving. Leveraging skills in technical documentation and customer support, I significantly improved software functionality and user experience at Rough Ideas, demonstrating my ability to address complex technical issues with innovative solutions.

Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.

Flexible Technical Support Engineer with 1.5 years of experience helping clients maintain smooth operations.
Expertise in providing fast technical solutions and analyzing the cause of the problem , once will get to know the root cause it won't repeat again that solutions satisfies both clients and customer .
Commended for rapidly and effectively resolving downtime and efficiently integrating new hardware and components.
Knowledgeable Associate Consultant ready to undertake management of challenging technical environments.
Proponent of consistent technological growth through exceptional engineering.
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Associate Consultant with 1.5 years of experience offering outstanding support to users of various levels.
Exceptional skills and knowledge in various areas in technical support . Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity.

Abdalla Moalim

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Technical Support Engineer

Service Desk Analyst

Education

Diploma - IT Diploma & GCSE English

No Degree - CompTia A+, Network+, Windows Server & Office 365

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Technical Support Engineer

Service Desk Analyst

Diploma - IT Diploma & GCSE English

No Degree - CompTia A+, Network+, Windows Server & Office 365

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