Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Abdalla Ibrahim

Bolton

Summary

Enthusiastic LLB Law graduate with over two years of customer service experience, supporting clients with sensitive, contentious, and confidential matters. I have completed legal internships involving litigation-related work, client support, and the review of commercial contracts within a regulated energy company. I am organised, detail-focused, and confident communicating professionally with clients and colleagues. I am now seeking to progress within the legal sector as a Legal Secretary, supporting a dispute resolution team with litigation and contentious matters.

Overview

5
5
years of professional experience

Work History

Legal Assist Hub Legal Case Support Assistant

Daryl & Co
03.2026 - 04.2026
  • Reviewed legal documents to ensure accuracy, clarity, and compliance with legal standards, supporting effective case management.
  • Assisted lawyers by researching and consolidating information from legal resources to enhance case preparation.
  • Managed case files to ensure accurate documentation and timely access to information for legal proceedings. (4 weeks)

Senior Customer Service Advisor

Virgin Media & O2
09.2024 - 11.2025
  • Handled 50+ inbound customer calls per day relating to billing, payments, account changes, service issues, and complaints.
  • Reviewed customer accounts, explained charges clearly, discussed available options, and resolved queries where possible.
  • Updated internal systems with accurate notes, customer details, and actions taken to support effective follow-up.
  • Worked towards key performance indicators (KPIs), including call-handling efficiency, query resolution, and customer service quality, while maintaining accurate records.

Tutor

Think Tutoring (Part time)
06.2024 - 11.2025
  • On average, tutored law students from 10 to 20 hours per week. Students ranged from undergraduate level
  • Delivered training material and taught difficult topics in an energetic and easy-to-understand format, while also motivating the student to carry out further independent research
  • Implemented tailored lessons plans for each tutee to accommodate different learning styles

Commercial and Legal Compliance Intern

Eco-Save Gas & Power
09.2025 - 09.2025
  • Audited marketing materials and internal processes for compliance with Ofgem regulations and the TPI Code of Practice, documenting findings and highlighting areas for further review.
  • Reviewed contracts and terms of business to identify and mitigate legal, regulatory, and commercial risks.
  • Contributed to project management tasks, tracking progress and coordinating with team members for timely completion.
  • Shadowed daily activities of office staff to gain an understanding of scope of work.
  • Maintained organised and updated file systems for easy staff use. (2weeks)

Legal Assist Hub Legal Case Support Assistant

DPD Duale Logistics Group
04.2023 - 05.2024
  • Conducted safety audits and risk assessments, ensuring compliance with legal and company standards to enhance operational safety.
  • Negotiated supplier contracts to meet quality, cost, and delivery requirements, ensuring alignment with organisational standards.
  • Maintained accurate records and handled confidential information while communicating next steps clearly under pressure.
  • Responded to customer queries and complaints, investigated delivery issues, and provided clear updates until resolution.

Customer Service Advisor

SITEL
04.2021 - 11.2021
  • Provided empathetic support to members of the public and staff during sensitive situations, ensuring their needs were addressed effectively.
  • Interacted with customers to identify needs and deliver tailored service solutions.
  • Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
  • Addressed customer service enquires quickly and accurately.
  • Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

Education

LLB - Law

Lancaster University
Lancaster

Higher National Diploma - Applied Science

Bolton Sixth Form
01-2020

GCSEs -

Ladybridge High School
01-2018

Skills

  • Verbal and written communication
  • Analytical skills and strong organisational skills
  • Interpersonal skills
  • LexisNexis and Westlaw
  • Amazon Workspace and Oracle
  • Microsoft Office Suite (Word, Excel, Outlook, Powerpoint)

Languages

English
Proficient
C2
Somali
Proficient
C2
Arabic
Intermediate
B1

Interests

  • Running
  • Enjoy playing 7-9 aside football and Padel,
  • Reading

Timeline

Legal Assist Hub Legal Case Support Assistant

Daryl & Co
03.2026 - 04.2026

Commercial and Legal Compliance Intern

Eco-Save Gas & Power
09.2025 - 09.2025

Senior Customer Service Advisor

Virgin Media & O2
09.2024 - 11.2025

Tutor

Think Tutoring (Part time)
06.2024 - 11.2025

Legal Assist Hub Legal Case Support Assistant

DPD Duale Logistics Group
04.2023 - 05.2024

Customer Service Advisor

SITEL
04.2021 - 11.2021

LLB - Law

Lancaster University

Higher National Diploma - Applied Science

Bolton Sixth Form

GCSEs -

Ladybridge High School
Abdalla Ibrahim