Summary
Overview
Work history
Education
Skills
Timeline
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Abigail Williamson

Milton Keynes

Summary

Accomplished luxury retail leader with over 10 years of experience at Jo Malone London. Known for delivering exceptional customer experiences, leading high-performing teams, and executing premium events that strengthen brand engagement. Proven ability to manage flagship-level stores, including support roles at Oxford Street, and a strong foundation in retail management and leadership.

Overview

14
14
years of professional experience
1
1
year of post-secondary education

Work history

Business Manager

Jo Malone London
Milton Keynes
10.2023 - 07.2025
  • Managed daily operations and sales performance for Jo Malone London boutique in John Lewis, Milton Keynes.
  • Oversaw a £1,000,000 account, achieving commercial success with exceptional customer experience.
  • Provided management cover at John Lewis, Oxford Street, supporting a high-profile brand location.
  • Delivered bespoke in-store events and brand activations to enhance customer journey and engagement which include;
  • Christmas 2024 Wreath-Making Workshop; Collaborated with a local florist for a seasonal launch celebration. Total sales of £800.
  • Coordinated “Scent Your Wedding” Bridal Event; in collaboration with Woburn Coffee House and local bridal boutique. We saw over 100 customers which we were able to bounce back into store to drive sales.
  • Facilitated Afternoon Tea Experience with Marquis Hotel; inspired by Jo Malone's iconic fragrances.
  • Southbank pop-up; managed the Central London team during immersive Pop-Up at Southbank for high-traffic experiential engagement for our new fragrance launch. We saw over 1,000 across the 4 days.

Senior Stylist

Jo Malone London
01.2018 - 10.2023
  • Maximized sales through selling, providing excellent service and retail standards.
  • Understanding daily & weekly targets are driving the team to achieve these sales targets.
  • Mentoring and coaching junior stylists, providing feedback and motivation to help them achieve their goals.
  • Monitoring stock levels, assisting with inventory management and ensuring product availability.
  • Staying informed about industry trends and competitor activity.

Stylist

Jo Malone London
01.2015 - 01.2018
  • Delivered exceptional customer service
  • Achieved individual sales goals, driving productivity and contributing to the over success of the boutique
  • Represented the Jo Malone London brand with professionalism, enthusiasm and a passion for fragrance
  • Developed a deep understanding of Jo Malone London fragrances, products, and the brands unique approach to gift giving

Team Leader

Superdrug
Newport Pagnell
01.2012 - 01.2015
  • Oversaw daily retail operations, staff training, and customer service in a busy high-street environment.
  • Completed an NVQ in Retail Management during this role, building strong foundational leadership skills.


Education

A Levels - English Literature, History, Sociology

Ousedale Secondary School
09.2012 - 05.2013

NVQ in Retail Management -

Superdrug

Skills

  • Boutique & Business Management
  • Event Planning & Brand Collaboration
  • Luxury Customer Experience
  • Clienteling & Customer Retention
  • Team Leadership & Staff Development
  • Sales Strategy & Execution
  • Fragrance & Product Knowledge

Timeline

Business Manager

Jo Malone London
10.2023 - 07.2025

Senior Stylist

Jo Malone London
01.2018 - 10.2023

Stylist

Jo Malone London
01.2015 - 01.2018

A Levels - English Literature, History, Sociology

Ousedale Secondary School
09.2012 - 05.2013

Team Leader

Superdrug
01.2012 - 01.2015

NVQ in Retail Management -

Superdrug

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Abigail Williamson