Years of clinical experience
Abbygail Morrow-Reid
Summary
Creative and innovative professional with strong clinical administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring staff in variety of common tasks and projects.
Overview
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4
Work history
Cardiology Administrator
Nuffield Health Hospital
Leeds, West Yorkshire
05.2023 - Current
- Effectively managed incoming and outgoing mail to maximize office efficiency.
- Managed office supply inventory, performing stocktaking duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Organised physical files and digitised records to support ease of access and GDPR compliance.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Implemented guidelines and procedures for staff to comply with, due to noticing patterns of mistakes.
- Produced and submitted expenses reports to management.
- Prepared invoices, monitored accounts receivables and tracked budget to support bookkeeping tasks.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
Agency Worker
Service Care Solutions
Bradford, West Yorkshire
11.2022 - 06.2023
- Maintained confidentiality of clients' information whilst document sensitive confidential data and notice correlations between events.
- Performed crisis interventions during emergency cases.
- Provided emotional support to patients and families facing challenging situations.
- Produced detailed progress reporting, liaising with clients and their families to discuss ongoing treatment.
- Assisted clients to achieve personal and treatment-related goals.
- Assessed client mental health in detail to identify signs of decline.
- Developed relationships with medical, welfare and educational agencies serving client needs.
- Helped clients make informed decisions and follow individual treatment plans.
- Travelling between hospitals on short notice to cover staff absences.
- Being able to adapt to different workloads and responsibilities within quick timeframes to ensure efficient work.
- Providing a safe space for open and difficult conversations with patients and family members.
Senior Recovery Worker
Elysium Healthcare
Leeds, West Yorkshire
07.2019 - 07.2022
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Maintained confidential case documentation in line with data protection regulations.
- Built positive, productive client relationships for enhanced social support.
- Developed and championed accessible, practical solutions for recurring problems faced by service users.
- Liaised with families and caregivers to develop balanced rehabilitation programmes.
- Attended regular training and supervision workshops for improved service user support.
- Monitored service user progress, escalating concerns for swift resolution.
- Led staff inductions, monitored new starters closely to offer support when needed and promote their independence and empower them to achieve more.
- Fostered positive employee relationships through communication, training and coaching.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Implemented safe working methods and practices by conducting regular audits and workplace inspections.
Education
Certificate of Higher Education - BSc M/Nurse Adult Nursing
University of Bradford
Bradford 09.2021 - 08.2023
A-Levels - Level 3 Health and Social Care Extended Diploma
Bradford College
Bradford 09.2017 - 07.2019
GCSEs - GCSE
The Holy Family Catholic School
Keighley 09.2012 - 05.2017
Skills
- Reporting and documentation
- Ability to prioritize
- Business administration
- Microsoft Office expertise
- Report writing
- Policy and procedure modification
- Documentation control
- Motivational leadership style
- Scheduling and calendar management
Timeline
Cardiology Administrator
Nuffield Health Hospital
05.2023 - Current
Agency Worker
Service Care Solutions
11.2022 - 06.2023
Certificate of Higher Education - BSc M/Nurse Adult Nursing
University of Bradford
09.2021 - 08.2023
Senior Recovery Worker
Elysium Healthcare
07.2019 - 07.2022
A-Levels - Level 3 Health and Social Care Extended Diploma
Bradford College
09.2017 - 07.2019
GCSEs - GCSE
The Holy Family Catholic School
09.2012 - 05.2017