Abby Winfield

Role Overview: Successfully transitioned external CRO workflows in-house, achieving a 100% pass rate in cross-validation studies for early-stage drug discovery.

• Ethical Innovation: Conducted independent research into synthetic plasma as a sustainable, animal-free alternative for stability and matrix effect evaluations.
• Advanced troubleshooting: Resolved technical challenges related to carryover and sample contamination through needle-wash optimisation and laminar flow usage, ensuring data integrity.
• Assay development: Implemented Rapid Equilibrium Dialysis (RED) assays to determine free vs. bound drug fractions, optimising sample preparation for enhanced analytical accuracy.
• Automation: Validated the Andrew+ liquid-handling robot, converting manual pipetting into high-throughput automated protocols to increase sample precision.
• Purity & integrity: Verified reference standards using quantitative NMR (qNMR) and maintained GxP documentation, upholding compliance in pharmaceutical R&D.
• Leadership & engagement: Organised charity swimathon, coordinating participation across teams for local fundraising.

Delivered high-quality service and operational support during busy seasonal periods, enhancing customer experience.

• Managed high-volume point-of-sale transactions and inventory, ensuring accuracy and efficiency in a fast-paced service environment.
• Maintained cleanliness and safety standards, ensuring compliance in regulated workspace and contributing to overall customer satisfaction.
• Professional Communication: Developed strong conflict resolution and multitasking skills while coordinating with diverse teams to ensure seamless service.

Performance & Service: Received a contract extension and multiple commendations for resolving complex customer inquiries with a proactive, solution-oriented approach.

• Contributed to operational success of high-volume retail environment by delivering premium service and effectively managing inventory.
• Prioritised high-urgency tasks and maintained inventory flow during peak periods, enhancing overall operational agility.
• Ensured meticulous store presentation and compliance by adhering to quality control and safety guidelines.