Abby Simpson
Ashington,Northumberland
Summary
Experienced professional with a strong background in office coordination and recruitment processes, adept at team building and fostering effective communication. Demonstrates leadership and remains calm under pressure, ensuring smooth operations and successful outcomes. Committed to leveraging skills to drive organisational success and enhance team performance.
Experienced professional with focus on office management and team coordination. Known for improving operational processes and fostering collaborative work environments. Utilises strong organisational skills and effective communication to enhance productivity and streamline office functions.
Overview
14
14
years of professional experience
4034
4034
years of post-secondary education
Work history
Office manager
North East Learning Trust
Ashington, Northumberland
06.2024 - Current
- Managed administrative tasks efficiently leading to smooth running of daily operations within the school office.
- Delivered excellent customer service at the reception desk, enhancing school's reputation among visitors and parents alike.
- Maintained up-to-date records of all students using the latest database software which resulted in easy retrieval of information as needed.
- Facilitated parent-teacher meetings for better understanding of student progress and needs.
- Supported teaching staff by managing class attendance records accurately.
- Participated in staff training sessions regularly helping improve personal skills and contributing to team development.
- Handled incoming queries from parents professionally, improving relations between the school administration and parents.
Client Services Account Manager
Reproflex 3
09.2016 - 06.2024
- Responsible for client communication for a variety of important accounts to the business. Overseeing the planning, implementation and tracking of client’s jobs. Providing and delivering outstanding customer service as well as being the focal point for both Client Services and Production teams regarding all live orders, as well as communicating with the Sales and Marketing team when new orders are won.
- Satisfying the requirements of customers in the daily running of their accounts through regular contact and provision of information
- Liaise with studio, digital print, plate making departments and Dispatch
- Communicating with customers daily regarding sales issues, raising new orders, progress of existing jobs.
- Entering new jobs or updates on the computerised system, investigating any deviations
- Work in close conjunction with the production departments regarding planning schedules to meet customer delivery deadlines
Call handler
Phoenix Taxi’s & Coaches
04.2016 - 09.2016
- Provided quick response to customer requests with effective use of dispatch software.
- Ensured efficient taxi dispatching by managing and coordinating drivers' schedules.
- Utilised GPS systems effectively to monitor taxi locations in real-time.
- Answered calls efficiently and professionally, gathering accurate booking information to ensure appropriate taxi dispatch.
- Provided accurate customer quotes and fare estimations for continued clarity of service.
Sales Coordinator
Hire Torque Limited
02.2015 - 04.2016
- Evaluating customer purchase requirements, Preparing quotations, orders and deliveries. Liaising with managers & colleagues Dealing with customer enquiries via phone, email or in person. Dealing with stock input & ordering from suppliers, developing new systems/processes to help Sales as and when required
Repairs Administrator
Hire Torque Limited
07.2014 - 02.2015
- Dealing with all aspects of repairs, servicing, testing and calibrating - leasing with the workshop engineers daily, making sure all paperwork is completed correctly and ensuring everything is running accordingly.
Team Member
Gala Bingo
05.2014 - 07.2014
- Checking in customers, giving change, checking claims, serving food and drinks, cash handling
Admin Assistant
Phoenix Security
03.2014 - 05.2014
- General office duties including payroll, time sheets, filing and vetting
Team assistant
Gala Bingo
01.2014 - 03.2014
- Checking in customers, giving change, checking claims, serving food and drinks, cash handling
Tax Credit Advisor
HMRC Quorum Business Park Longbenton
11.2011 - 07.2012
- Advising customers about tax credits, opening new claims for customers and changing current claims and General admin work
Education
NVQ L3 - Business Admin
EDI Northumberland County Council Adult Learning Services
NVQ L2 - Business Admin
EDI Northumberland County Council Adult Learning Service
Functional Skills Maths - Level 1 & 2, Functional Skills English – Level 1 & 2, IT – Level 1 & 2
EDI Northumberland County Council Adult Learning Services
Level 3 BTEC National Diploma - Uniformed Public Services
Northumberland College
GCSE - English, Maths, Science, ICT, Food Technology, Geography, History, RE, Work Related Learning
Hirst High School
Skills
- Office coordination
- Recruitment and hiring processes
- Team building
- Communication skills
- Leadership
- Calm under pressure
Timeline
Office manager
North East Learning Trust
06.2024 - Current
Client Services Account Manager
Reproflex 3
09.2016 - 06.2024
Call handler
Phoenix Taxi’s & Coaches
04.2016 - 09.2016
Sales Coordinator
Hire Torque Limited
02.2015 - 04.2016
Repairs Administrator
Hire Torque Limited
07.2014 - 02.2015
Team Member
Gala Bingo
05.2014 - 07.2014
Admin Assistant
Phoenix Security
03.2014 - 05.2014
Team assistant
Gala Bingo
01.2014 - 03.2014
Tax Credit Advisor
HMRC Quorum Business Park Longbenton
11.2011 - 07.2012
Functional Skills Maths - Level 1 & 2, Functional Skills English – Level 1 & 2, IT – Level 1 & 2
EDI Northumberland County Council Adult Learning Services
Level 3 BTEC National Diploma - Uniformed Public Services
Northumberland College
GCSE - English, Maths, Science, ICT, Food Technology, Geography, History, RE, Work Related Learning
Hirst High School
NVQ L3 - Business Admin
EDI Northumberland County Council Adult Learning Services
NVQ L2 - Business Admin
EDI Northumberland County Council Adult Learning Service