Summary
Overview
Work history
Education
Skills
Timeline
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Abby Pugh

Cheltenham,Gloucestershire

Summary

As a self motivated person I take pride in achieving goals, working in high volume environments and to tight deadlines. My exceptional listening and communication skills enable me to build professional relationships with all levels of authority.

Overview

7
7
years of professional experience

Work history

Head of education

Speakers for Schools - SFS Media
Remote
09.2022 - 05.2024
  • Led a sales team of five Account Managers in youth insight & media.
  • Education sales team target of £1.8 million.
  • Team KPI creation and strategic implementation of how to approach the market.
  • Organising and attending sector-specific conferences and events to drive client leads.
  • Lead on new business acquisition & account management.
  • Responsible for £150k budget for expenses, training, market development & infrastructure. Managing and tracking department overheads.
  • Implementation of staff objectives training & personal development.
  • Creating board paper submissions and delivering stats to board members.
  • Specialist in selling paid media, email & insight products to Universities across the UK.
  • Connecting organisations with our youth voice. Providing live panels or selfie videos with product/marketing comms feedback from young people.
  • Creating tailored media plans for Universities to drive interest and sign ups.
  • Managing sales full cycle through from enquiring new business, to sales meeting, to creation of media plans and timelines to campaign completion and delivering results.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.
  • Recruited and hired qualified staff to build successful education team.
  • Trained and implemented new members in to the team

Account Director

Speakers for Schools - SFS Media
Remote
09.2022 - 09.2022
  • First Account Director to be hired under the Education department.
  • Responsible for setting up Business Development for the Education arm of the business.
  • Created a events plan for the year to kick start our brand awareness and business development.
  • Created marketing strategies to take our product to market.
  • Represented SFS Media at events to showcase our products.
  • Used LinkedIn to drive an increase of personal connections.
  • Presented awards at prestigious Education events where all Universities had a representative attending.
  • Sponsored events to drive our brand awareness campaign.
  • Implementing policies and procedures working alongside the marketing delivery team and client services to ensure a streamline process.
  • Created bespoke marketing plans for my clients.
  • Responsible for full sales lifecycle, from client acquisition, to sales call, to creation of proposals, to delivering campaign results.

Account manager

UCAS Media
Cheltenham
10.2020 - 09.2021
  • Built rapport with new and existing customers to boost client retention.
  • Oversaw account portfolio to deliver top-quality account services.
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Kept up-to-date with market trends to identify opportunities to improve product and service offerings.

HR & Internal recruitment

UCAS
Cheltenham
12.2017 - 10.2020
  • Advertised job vacancies through online platforms.
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Attracted top candidates using social media networking.
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Scheduled and conducted interviews, evaluating candidate pool to select top talent.
  • Briefed candidates about responsibilities, salary and job benefits.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Informed candidates about interview results and made job offers to successful interviewees.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Maintained up-to-date knowledge of HR legislation for continued regulatory compliance.
  • Negotiated terms of employment for staff and contractor agreements.

Permanent Recruitment Consultant

REED
Cheltenham
05.2017 - 12.2017
  • Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
  • Advertised job vacancies through online platforms.
  • Attracted top candidates using social media networking.
  • Prepared CVs and correspondence to forward to clients regarding suitable candidates.
  • Registered new candidates, developing wide-ranging database to meet client recruitment needs.
  • Briefed candidates about responsibilities, salary and job benefits.
  • Developed strong understanding of client companies' values, work culture, and environment.
  • Interviewed, assessed and matched prospective applicants with vacancies at client companies.
  • Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
  • Established positive relationships with prospective candidates through networking and regular communications.
  • Used sales and marketing techniques to attract business from client companies.
  • Interviewed and hired staff fitting job and team requirements.
  • Coordinated reference and background checks for compliance with right-to-work guidelines.
  • Expertly negotiated salary requirements and finalised arrangements between client and candidate.
  • Informed candidates about interview results and made job offers to successful interviewees.

Education

CIPD level 5 - Human Resources

Heart of Worcester College
Worcester, Worcestershire

Customer service - Customer Service

NVQ

10 GCSEs A-C -

Cleeve School
Cheltenham

3 A levels C-E -

Cleeve School
Cheltenham

Skills

  • Business development
  • Strong negotiator
  • Working to KPIs
  • Team training and management
  • Influential to internal and external stakeholders
  • Use of CRM systems such as Salesforce
  • Customer/client relations
  • Sales expertise
  • Territory management
  • Engaging leadership style
  • Acquiring new customers
  • Oral and written communication
  • Client meetings
  • Lead prospecting
  • Relationship-building and management
  • Interpersonal skills
  • Client development
  • Event planning
  • Networking skills
  • Management collaboration
  • HR administration
  • HR recruitment procedures
  • End-to-end recruitment
  • Headhunting
  • Candidate attraction strategies
  • Job portal management
  • Employee Relations
  • Recruitment

Timeline

Head of education

Speakers for Schools - SFS Media
09.2022 - 05.2024

Account Director

Speakers for Schools - SFS Media
09.2022 - 09.2022

Account manager

UCAS Media
10.2020 - 09.2021

HR & Internal recruitment

UCAS
12.2017 - 10.2020

Permanent Recruitment Consultant

REED
05.2017 - 12.2017

CIPD level 5 - Human Resources

Heart of Worcester College

Customer service - Customer Service

NVQ

10 GCSEs A-C -

Cleeve School

3 A levels C-E -

Cleeve School

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Abby Pugh