Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Abby O'Connor

Leeds

Summary

A compassionate and motivated individual with a strong foundation in understanding human behaviour, mental health, and cognitive development due to my degree in Psychology. Eager to apply my knowledge and skills to support individuals to achieve greater independence and empower their recovery as an Occupational Therapy Assistant. Whilst new to the field, I firmly believe my academic background and transferrable skills will allow me to excel in the role. I have excellent time management, as a Resource Planner I am skilled in forecasting, managing resources and juggling multiple responsibilities within a healthcare environment. This will translate well to an OTA role where multi-tasking is critical. I am also passionate about contributing to a multidisciplinary team and committed to both ongoing learning and professional development within the field.

Overview

12
12
years of professional experience

Work history

RESOURCE PLANNING LEAD

IntraHealth-Peterlee
Peterlee, Durham
06.2021 - Current
  • Forecasting and coordinating resource planning activities within the Clinical Services Division in the North East.
  • Manager of the support office team, providing supervision and essential training for staff.
  • Managing rotas, annual leave, mandatory training, and absence for a team of over 30.
  • Dedication to patient-centred care.
  • Ensuring the correct skill level of operational staff working across IntraHealth to provide a safe and effective service.
  • Contributing to IntraHealth's performance and targets by ensuring maximum productivity and efficiency of resources.
  • Able to work collaboratively within a multi-disciplinary team by supporting and building rapport with multiple healthcare professionals.
  • Regularly liaised with department heads for seamless resource distribution across projects.

PATIENT NAVIGATOR

Genesis Fertility Centre-Vancouver, BC
11.2020 - 04.2021
  • Triaged all incoming referrals in a demanding healthcare setting
  • Acted as first point of contact for prospective patients, managed over 70 patient calls per day.
  • Responsible for maintaining highly confidential data and discussing sensitive topics in a compassionate and caring manner
  • Managed the of schedule of the reproductive endocrinologist and worked within a multi-disciplinary team.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

CAMPUS ADMINISTRATOR

CANADIAN TOURISM COLLEGE-Vancouver, BC
04.2019 - 11.2020
  • Managing a front desk in a fast-paced and high volume educational setting
  • Excellent interpersonal skills developed through working collaboratively with students, teachers and executive teams
  • Responsible for administration of student records and maintaining highly confidential data
  • Handling student correspondence, finances, scheduling, and registering students
  • Providing program information and giving campus tours
  • Responsible for event planning (budgeting, ordering and set-up) for student activities throughout the year.

TEACHING ASSISTANT

KUMON CENTRE-Hartlepool
04.2013 - 04.2019
  • Teaching Maths and English to ages 3-21 years
  • Creating individualised learning plans for the students based on their unique needs and abilities
  • Collaborating with parents, support workers and other teaching assistants to discuss progress and optimise learning
  • Coordinating activities for the children outside of the classroom setting fostering a sense of community.
  • Improved student engagement by utilising interactive learning techniques.
  • Supported classroom teacher with behaviour management, promoting a positive learning environment.
  • Provided additional support to students with special educational needs, ensuring inclusivity.
  • Encouraged pupil autonomy through guided independent study initiatives.

YOUTH ACTIVITIES WORKER

DISNEY CRUISE LINES, DISNEY DREAM CRUISE SHIP-Florida City, FL
01.2018 - 12.2018
  • Leading play workshops on a marine vessel for children of all ages, using tools to educate and create an engaging, fun environment
  • Responsible for critical safety duties - a lifeboat commander whilst on board
  • Promoted to a trainer during my contract
  • Worked 60 hour weeks with minimal leisure time which strengthened my work ethic and ability to manage high pressure environments.

Education

Bachelor of Science - Psychology

University of Newcastle
Newcastle
07.2015

Skills

  • Resource forecasting
  • Adaptability to changing demands
  • Resilience under pressure
  • Strategic planning
  • Conflict management
  • Team leadership

Personal Information

Highest Education Level: Bachelor's

Timeline

RESOURCE PLANNING LEAD

IntraHealth-Peterlee
06.2021 - Current

PATIENT NAVIGATOR

Genesis Fertility Centre-Vancouver, BC
11.2020 - 04.2021

CAMPUS ADMINISTRATOR

CANADIAN TOURISM COLLEGE-Vancouver, BC
04.2019 - 11.2020

YOUTH ACTIVITIES WORKER

DISNEY CRUISE LINES, DISNEY DREAM CRUISE SHIP-Florida City, FL
01.2018 - 12.2018

TEACHING ASSISTANT

KUMON CENTRE-Hartlepool
04.2013 - 04.2019

Bachelor of Science - Psychology

University of Newcastle
Abby O'Connor