Abby Mullen
Liverpool,Mereyside
Summary
A results-driven professional with expertise in sales persuasion, tailoring products to customer needs, and electronic payment systems. Demonstrates exceptional leadership excellence, workforce scheduling capabilities, and time efficiency to optimize operations. Skilled in data entry accuracy, ATM operation, and health and safety compliance, ensuring seamless service delivery. Talented Money confidence expert trained in money handling, cash management, and banking regulations. Experienced in opening and closing procedures for maximum security and compliance.
Attentive to details and careful to follow procedures.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Money confidence expert / Bank clerk
TSB
Liverpool, Merseyside
09.2022 - Current
- Guaranteed secure handling of sensitive documents for client confidence.
- Offered empathetic listening ear to distressed callers, providing reassurances where necessary.
- Showed resilience under pressure, handling challenging situations with composure.
- Adapted quickly to ever-changing digital landscape to keep the organisation at the forefront of internet banking services.
- Assisted customers at the counter for smooth operation within the banking hall.
- Handled cash deposits, withdrawals to ensure seamless banking procedures.
- Trained new employees on banking procedures to improve their performance levels.
- Upheld strong knowledge of current banking regulations and practices.
Shift manager
Taco Bell
Liverpool, Merseyside
06.2021 - 07.2022
- Motivated employees towards achieving sales targets, increased overall store revenue.
- Managed inventory control, reduced wastage.
- Optimized shift schedules to improve operational efficiency.
- Coordinated with team members for seamless shift transitions.
- Trained staff on product knowledge, resulted in better customer interactions..
Education
GCSEs -
Kirkby High school
Liverpool 09.2015 - 06.2019
A-Levels - Criminology, Sociology and B-Tec Drama
Carmel college
St Helens, St. Helens 09.2019 - 05.2021
Skills
- Sales persuasion
- Tailoring products to customers
- Electronic payments systems use
- Data entry accuracy
- ATM operation
- Workforce scheduling
- Leadership excellence
- Time efficiency
- Customer Service
- Communication skills
- Health and Safety Compliance
- Product knowledge
Timeline
Money confidence expert / Bank clerk
TSB
09.2022 - Current
Shift manager
Taco Bell
06.2021 - 07.2022
A-Levels - Criminology, Sociology and B-Tec Drama
Carmel college
09.2019 - 05.2021
GCSEs -
Kirkby High school
09.2015 - 06.2019
Similar Profiles
Amelia Quentin-HicksAmelia Quentin-Hicks
Money Confidence Expert at TSBMoney Confidence Expert at TSB
Tayla CollinsTayla Collins
Customer Service Representative at TSBCustomer Service Representative at TSB
SARAH MCLEANSARAH MCLEAN
Personal Banking Advisor at TSBPersonal Banking Advisor at TSB