Abigayle Morris
Worcester,Worcestershire
Summary
Organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work history
Teaching Assistant
LYPPARD GRANGE PRIMARY SCHOOL
Worcester
03.2019 - Current
- To work under the guidance of teaching/senior staff and within an agreed system of supervision, to implement agreed work programmes and management/preparation of resources with individuals/groups, in or out of classroom
- Assist with planning and preparation of activities
- Supervise children during playtimes and assist with regulating behaviour.
- Cultivated close working relationships with students, teaching staff and parents, working collaboratively to achieve exam success.
- Tutored students individually and in small groups to reinforce learning concepts from core subjects.
- Prepared positive, productive learning environments with engaging wall displays and effective resources.
Lunchtime Supervisor
Worcester County Council
Worcester
09.2016 - 05.2022
- Serve children their selected meals, assist early years children with eating and teaching them table manners
- Supervise children outdoors and encourage children to play games and use outdoor equipment.
- Observed playground for potential dangers and approached unauthorised personnel on academy grounds.
- Inspired students to eat wholesome and nutritious meals.
- Created positive, enjoyable lunchtime experience for children.
Cleaner
LYPPARD GRANGE PRIMARY SCHOOL
Worcester
02.2017 - 11.2022
- Communicated well with team across multiple locations.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
Admin Assistant
Bromsgrove BVS & Coach
Bromsgrove
08.2013 - 08.2016
- General admin and reception work, arranging transport routes and arranging drivers diaries, answering all incoming calls and enquiries and making outgoing calls to follow up on future and previous bookings
Bar Staff
Diglis house hotel
Worcester
11.2009 - 07.2013
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Refused drinks service to guests without appropriate proof of age.
- Cleared counters and disposed of waste and broken glass.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
Care Worker
Cleeve house ltd
Worcester
01.2008 - 08.2010
- Upheld nationally recognised care standards.
- Followed safe lifting and driving practices to achieve highest level of client safety.
- Championed patient independence, actively involving service users in care plan development.
- Adapted communication to enhance understanding of non-verbal, deaf, or elderly clients.
- Assisted individuals with daily activities to facilitate independent living.
- Encouraged community inclusion by supporting social activities, attending local support groups and events.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
Care Worker
Dimensions
Worcester
03.2006 - 01.2008
- Talked and actively listened to service users to nurture trusted relationships.
- Assisted individuals with daily activities to facilitate independent living.
- Upheld nationally recognised care standards.
- Implemented support plans into service users' daily activities.
- Transported clients to appointments and completed errands.
- Provided specialised support care to vulnerable individuals, effectively reducing hospital readmissions.
- Facilitated regular leisure activities to fully engage clients.
- Provided personal hygiene assistance, consistently promoting comfort, dignity and respect.
- Followed safe lifting practices to achieve highest level of client safety.
- Planned, prepared and served meals for clients, strictly following prescribed dietary orders.
Call Centre Agent
Zenith Staybrite
Worcester, WAR
02.2005 - 07.2006
- Large amount of inbound calls and outbound calls
- Upsell products
- Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.
- Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
- Maintained accurate knowledge of current services to provide informative customer advice.
- Maintained accurate records to simplify information flow between customer service and account management teams.
- Attended regular product training to enhance customer advice.
- Achieved daily performance targets, aiding department progression towards sales goals.
- Handled high call volumes with accuracy and efficiency for optimum productivity.
- Improved call metric standards to exceed performance KPI targets.
Sales Assistant
Mark one - Worceter
Worcester, WAR
01.2004 - 03.2006
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
Education
NVQ Level 2 - service sector management, Retail, beauty and nail art design
University of Worcester
2011
Worcester College of Technology
2006
Skills
- Academic support
- Team player
- Relationship building
- Exemplary communicator
- Multi-tasking
- Patience
- Flexible and Reliable
- Organised and hard working
- Confident
- Adaptable
Languages
English
Fluent
Timeline
Teaching Assistant
LYPPARD GRANGE PRIMARY SCHOOL
03.2019 - Current
Cleaner
LYPPARD GRANGE PRIMARY SCHOOL
02.2017 - 11.2022
Lunchtime Supervisor
Worcester County Council
09.2016 - 05.2022
Admin Assistant
Bromsgrove BVS & Coach
08.2013 - 08.2016
Bar Staff
Diglis house hotel
11.2009 - 07.2013
Care Worker
Cleeve house ltd
01.2008 - 08.2010
Care Worker
Dimensions
03.2006 - 01.2008
Call Centre Agent
Zenith Staybrite
02.2005 - 07.2006
Sales Assistant
Mark one - Worceter
01.2004 - 03.2006
NVQ Level 2 - service sector management, Retail, beauty and nail art design
University of Worcester
Worcester College of Technology
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