Abby Mackenzie
Barrhead,East Renfrewshire
Summary
Second-year Finance student at the University of Strathclyde with strong analytical skills and a focus on financial risk management. Proven experience in customer-facing roles within fast-paced environments, demonstrating effective communication and the ability to manage sensitive information. Seeking opportunities to leverage academic knowledge in a professional setting related to finance.
Overview
1
1
year of professional experience
Work history
Salon keyholder
Tanz Tanning
Glasgow, East Renfrewshire
06.2025 - Current
- Organised stock inventories regularly, ensuring product availability at all times.
- Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
- Complied diligently with all health and safety regulations-provided safer environment for staff and customers alike.
- Maximized sales opportunities by suggesting additional products suitably matched to customer needs.
- Managed opening or closing procedures whilst adhering strictly to company policies.
- Handled daily banking duties responsibly to maintain accurate financial records.
- Opened and closed shop whilst following correct security protocols.
- Balanced cashier drawers at end of shifts and logged any discrepancies.
- Identified operational problems and proposed solutions to management, improving service efficiency.
Call centre advisor
Optical Express
Glasgow, East Renfrewshire
12.2024 - 02.2026
- Upheld outstanding attendance record, demonstrating commitment and reliability.
- Logged customer interactions and issues in the system accurately to track trends.
- Championed feedback-driven improvements within the team for better call centre performance.
- Managed high volume of inbound calls for efficient customer service.
- Assisted colleagues during peak times, promoting a supportive work environment.
- Offered troubleshooting guidance over the phone, reducing need for on-site visits from technicians.
- Maintained updated knowledge of products to provide accurate information to customers.
- Handled confidential data in line with GDPR and regulatory standards.
- Assisted with administrative tasks, improving overall functionality of the office.
Education
Bachelor of Arts - Finance
University of Strathclyde
Glasgow 09.2024 -
Skills
- Advanced Microsoft Office (Excel, Word, PowerPoint) — highly confident and enthusiastic in using these tools
- Financial analysis (foundational)
- Risk awareness and compliance mindset
- Strong written & verbal communication
- Data handling & attention to detail
- Customer service & relationship management
- Time management & organisation
- Inventory software proficiency
- Stock rotation practices
- Cash handling acumen
- Health and Safety Compliance
- Retail customer service
- Retail leadership
- Positive attitude
- Cash register operation
- Profit and Loss Analysis
Affiliations
- I am passionate about show jumping and caring for my horse, which has taught me discipline, responsibility, and commitment. I also enjoy staying active through regular fitness and outdoor activities, as they help me maintain focus and balance alongside my academic and professional development.
Timeline
Salon keyholder
Tanz Tanning
06.2025 - Current
Call centre advisor
Optical Express
12.2024 - 02.2026
Bachelor of Arts - Finance
University of Strathclyde
09.2024 -