Abby Kennedy

Assisting in creating job cards and processing invoices. Coordinating with various suppliers to ensure timely delivery of materials. Maintaining multiple spreadsheets to guarantee accurate and up-to-date data for the team. I ensure everything is in place and ready for the workshop team before their shifts.

I run my own travel business self employed.

Increased customer engagement through effective management of travel page and holiday sales. Enhanced service delivery by collaborating on a groups page with other agents. Boosted customer acquisition via targeted marketing content across social media platforms. Achieved high levels of customer satisfaction through diligent aftercare and query resolution. Cultivated partnerships with leading tour operators and companies to expand service reach.

Oversaw temporary roles at Ant Marketing, adapting to client requirements.
Coordinated a diverse range of campaigns alongside academic commitments.
Managed a significant influx of calls each day, resolving enquiries and ensuring customer bookings were processed efficiently.
Streamlined email management and form completion processes to enhance operational efficiency.

Assisted with daily reservation tasks including sending invoices. Chased payments and input new bookings efficiently.Handled enquiries over the phone, in person, and via email. Responded to high volumes of emails and calls each day. Checked bookings in the system, ensuring all details are correct. Aided in upselling add-ons to reservations and processed commissions for corporate and external bookings. I also worked on the Reception desk as and when required.