ABBY HUSSEIN

As owner of this company I have:

• Completed formation and registration of company adhering to compliance requirements
• Completed over 100 hours of coaching with 98% of results attained for clients
• Created tailor-made coaching programs for all clients, including workbooks / worksheets
• Created onboarding processes including contracts and relevant administration requirements
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Proven ability to learn quickly and adapt to new situations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Excellent communication skills, both verbal and written.
• Applied effective time management techniques to meet tight deadlines.
• Demonstrated creativity and resourcefulness through developing innovative solutions.
• Identified issues, analyzed information and provided solutions to problems.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Learned and adapted quickly to new technology and software applications
• Gained strong leadership skills by managing projects from start to finish
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated creativity and resourcefulness by developing innovative solutions
• Passionate about learning and committed to continual improvement
• Demonstrated high level of initiative and creativity while tackling difficult tasks
• Resolved problems, improved operations and provided exceptional service
• Proved successful working within tight deadlines and fast-paced environment
• Proven ability to learn quickly and adapt to new situations

• Managed over 100 enquiries per day via telephone and email
• Established internal and external appointments, for both medical director and clients
• Compiled and distributed medical reports
• Credit control for both private and insured patients
• Invoiced for all services including insurance liaison
• Ensured CRM is updated daily
• Customer service and complaint handling
• Staff recruiting and training
• Maintained governance and compliance procedures as per CQC requirements
• Managed time efficiently in order to complete all tasks within deadlines
• Skilled at working independently and collaboratively in a team environment
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Resolved problems, improved operations and provided exceptional service
• Gained strong leadership skills by managing projects from start to finish
• Worked effectively in fast-paced environments

• Credit Control at Cognacity, Handled over 60 enquiries via calls and visiting clients and clinicians
• Booking rooms for external hire and freelance clinicians
• Deputised manager in absence, handled sports helpline and arranged nationwide services as required
• Chased outstanding debt from clients and vendors, implemented systems to minimise debt
• Assisted finance manager in handling invoice queries and invoiced for patients including insurance liaison
• Directed, supervised and coordinated specific functions and activities including visitation
• Coordinated with administrative and medical staff to ensure compliance with CQC regulations
• Maintained professional affiliations and enhance professional development to keep pace with trends in healthcare administration.

• Acknowledged and greeted patients upon arrival, provided information regarding facility and billing options
• Answered telephone, took messages, sorted and distributed post
• Ensured maintenance and cleanliness of the facilities
• Handled complaints and ensure they are reported accordingly
• Liaised with doctors’ and their PA regarding schedules
• Maintained financial records are ensuring timely clearance of all the credit/debit activities
• Monitored cleanliness, safety, and maintenance of the clinic
• Work placements in administrative positions with HCL Fairstaff

• Organised monthly department meetings (Prepared agendas, took minutes and organised meeting rooms).

• Prepared presentations as required by members of the team
• Filed and assisted the team as required
• Organised travel arrangements for team members for international conferences
• Liaised with other departments to ensure training programs are run smoothly
• Ensured all calls are dealt with efficiently and directed to the relevant people
• Acted as the First point of contact for all visitors to the clinic
• Administered patient paperwork where relevant to the appointment
• Registered new patients as well as retrieved previous treatment records for established patients
• Executed routine activities to include: answering multi-line phones, filing, and payment clearance
• Performed payments and invoicing with the end of day reconciliation, email and telephone inquiries, Petty Cash and reconciliation
• Performed clinic diary management which includes; Practitioners, Nursing staff as well as the
• Medical Director personal as well as professional appointments.

• Served as the PA to the Director to organise travel and personal appointments
• Managed, planned and implemented marketing events and parties, external meetings as well as all staff parties & events as required
• Managed all clinical file reviews to ensure patients are ready for surgery on the day
• Managed reports for patients to ensure their scheduled competition
• Distributed all incoming leads and email requests to the relevant person/department
• Followed up with allocated leads and met sales conversion targets
• Managed the petty cash and paying in books, assisted Clinic manager as required
• Pre-qualify patients during an initial contact through following up on leads by telephone or receiving incoming telephone inquiries
• Counselled patients to manage expectations and avoid unhappy patients
• Ensured all inquiries are answered within 24 hours
• Achieved personal as well as clinic targets on a monthly basis
• Ensured all administrative requirements for patients are carried out before each appointment pre and post-surgery
• Liaised with patients for all requirements pre and post-surgery.