Abby Gillies
East Kilbride,South Lanarkshire
Summary
A seasoned professional with 14 years of experience in customer service, demonstrating excellent administration and people skills. Proficient in marketing, with a proven track record of outstanding results. Known for being a motivational team player, well organised, reliable, and consistent. Adept at problem solving and committed to delivering exceptional results and company standards.
Overview
14
14
years of professional experience
Work History
Estate Agent
Igloo
Hamilton
09.2021 - Current
- Conducting over 100 inbound and outbound calls daily.
- Property valuations, meeting prospective clients, utilising my local market knowledge to advise clients their worth of the property & guiding them through the steps of selling a property.
- Property viewings.
- Handled day-to-day running of sales enquiries, ensuring high levels of productivity and efficacy.
- Obtaining viewers feedback about properties and communicating back to clients.
- Applied excellent negotiation skills during deal closing securing beneficial outcomes for clients.
- Promoted sales with effective marketing strategies and high-quality property listings.
- Maintained up-to-date records of all buyer interactions ensuring transparency throughout the process.
- Property marketing - booking & negotiating with Allied Surveyors Scotland for home reports, carrying out photoshoots and writing adverts for online sales portals.
- Achieving over 400 5 star Google reviews regarding providing excellent customer service.
- Delivered lead generation targets and KPIs for consistent sales & new listing progress.
- Working closely with company directors to ensure all targets and standards are achieved.
Letting agent
KPM Residential
Glasgow
07.2020 - 09.2021
- Managed an allocated portfolio of properties in Glasgow.
- Handled all aspects of safety certification and property compliance.
- Raised and processed maintenance jobs in a timely manner.
- Created proposals, lease offers, and documents for incoming and current tenancies.
- Carried regular property inspections to ensure policies and rules were followed by all tenants.
- Viewings for all available properties.
- Carried out inventory's to insure the property is ready for new tenants moving in and to have a record of the property condition for the checkout report.
- Move-out reports at end of tenancies and calculating deductions & troubleshooting of maintenance issues.
- Handled day-to-day customer queries, swiftly providing answers and bookings.
- Collated detailed property marketing & completed photo shoots for marketing platforms.
Property Sales Assistant
Mov8 Real Estate
Edinburgh
05.2019 - 07.2020
- Conducting over 100 inbound and outbound calls daily.
- Handled the day-to-day running of sales enquiries, ensuring high levels of productivity and efficacy.
- Property viewings
- Obtaining viewers feedback about properties and communicating back to vendors.
- Instructing and organising photography and home reports for property marketing.
- Worked closely with sales negotiators to maintain optimum levels of communication for the client and efficient completion of the property sale.
- Worked closely with the new client team and valuation team to establish and deliver lead generation.
- Supported the conveyancing department in improving operations and resolving issues to deliver top-notch customer service.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions regarding buying or selling property.
- Delivered lead generation targets and KPIs for consistent sales progress.
- Assisted buyers in finding suitable properties according to their budget and requirements for successful purchases.
- Fostered strong relationships with clients to ensure repeat business and referrals.
- Successfully delivered on tasks within tight deadlines.
Dog Groomer Salon Manager
Petbarn
Darwin, Australia
02.2018 - 01.2019
- Worked closely with grooming assistants to establish and deliver to client and animal needs.
- Monitored multiple databases to keep track of all company inventory.
- Grew client base through continued levels of outstanding service, such as expertise with show dog grooming.
- Carried out day-day-day dog grooming duties accurately and efficiently to over 40 clients weekly.
- Created itineraries, booked travel, and managed expenses for 3 employees corporate conference.
- Managed team of 3 employees, overseeing the hiring, training, and professional growth of employees.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer queries for enhanced service experience.
Salon Owner / Dog Groomer
Baileys Dog Salon
Whitburn
03.2013 - 12.2016
- Carried out day-day-day grooming duties accurately and efficiently to achieve a client base of over 400.
- Grew client base through continued levels of outstanding service, such as grooming and advice.
- Carried out health and safety procedures to ensure compliance with relevant animal welfare regulations.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Responsibly managed the booking diary system to ensure consistent smooth running day to day.
- Managed team of 2 employees, overseeing the hiring, training, and professional growth of employees.
- Researched and ordered all required materials and equipment needed for all staff.
- Handled the day-to-day running of the salon, ensuring high levels of productivity, standards and cleanness.
- Aided overall business growth in line with sales targets through social media.
Letting Agent Apprenticeship
Live & Let. LTD
Armadale
06.2011 - 11.2012
- Carried out day-day-day front of house duties accurately and efficiently.
- Responsibly managed viewing agent diary planning to ensure consistent smooth running of property viewings..
- Adeptly handled 100 of inbound calls per day, assisting with all general enquiries.
- Supported assistant manager in improving operations and resolving issues to deliver top-notch customer service.
- Worked closely with repairs housing officer to establish and deliver to tenant and landlord needs.
- Maintained impeccable levels of cleanliness in office reception area for continued positive first impressions.
- Assisted with daily operations for over 200 customers, repair management, rent arrears, property inventory take.
- Supported office property manager with daily operational functions, setting up boardroom for meetings with new clients.
- Completing a modern apprenticeship in Business management through West Lothian college.
Education
Scottish Qualifications Certificate - Business management
West Lothian College
Scottish Qualifications Certificate - Dog Grooming
Malcolm Millers dog grooming academy
Skills
- 14 years experience in customer service
- Excellent sales/negotiating skills
- Social media marketing
- Property photography
- Motivational team player
- Outstanding verbal and written communications
- Well organised
- Reliable and consistent
- Outstanding problem solving
References
References available upon request.
Timeline
Estate Agent
Igloo
09.2021 - Current
Letting agent
KPM Residential
07.2020 - 09.2021
Property Sales Assistant
Mov8 Real Estate
05.2019 - 07.2020
Dog Groomer Salon Manager
Petbarn
02.2018 - 01.2019
Salon Owner / Dog Groomer
Baileys Dog Salon
03.2013 - 12.2016
Letting Agent Apprenticeship
Live & Let. LTD
06.2011 - 11.2012
Scottish Qualifications Certificate - Business management
West Lothian College
Scottish Qualifications Certificate - Dog Grooming
Malcolm Millers dog grooming academy
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