Abbie Stenhouse
London
Summary
Senior General Manager with extensive experience leading multi-site fitness operations, driving business growth, and launching new gym locations and concept studios within existing clubs. Proven expertise in team leadership, operational management, staff development, recruitment, and customer retention strategies. Skilled in coaching and mentoring high-performing teams, enhancing member experience, and delivering strong commercial results through effective leadership and organisational resilience. Strong interpersonal and communication skills enable successful collaboration across diverse teams and departments. Passionate about fostering a culture of growth, performance, and excellence while continuously developing leadership capabilities within dynamic organisations.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Senior General Manager
1Rebel Gym UK
London
2021.10 - Current
- Lead and manage a team of front of house staff and cleaners to ensure smooth operations within the studio.
- Implemented effective customer service procedures to encourage positive feedback.
- Built and maintained loyal, long-term customer relationships.
- Directed day-to-day work of 25 employees and motivated teams to exceed objectives.
- Empowered staff members to contribute to continuous improvement, quality and growth of company.
- Implemented new procedures, resulting in improved operational efficiency.
- Coordinated events that increased brand awareness.
Fitness Instructor
1Rebel Gym UK
London
2020.03 - Current
- Conducted reformer, ride, and reshape training sessions, motivating clients to achieve their fitness goals.
- Devised new programmes and monitored client progress.
- Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
- Conducted inductions, teaching clients safe and effective exercise to prevent injuries and accidents.
- Motivated and enthused participants to reach fitness goals through positive reinforcement.
Office Assistant
CRC Music Publishing
London
2019.08 - 2019.10
- Provided administrative support to the office, including data entry, filing, and correspondence.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Took and relayed messages between staff, customers and other parties.
Dance Teacher
Stagecoach Romford
Romford
2018.10 - 2019.03
- Taught dance classes to students, focusing on technique and performance skills.
- Cultivated strong sense of teamwork, respect and support to encourage student commitment and participation levels.
Super Swing
Priscilla the Musical | Norwegian Cruise Lines
2018.02 - 2018.09
- Fulfilled various roles in the production, providing versatility and adaptability to meet production needs.
- Projected voice clearly at live performances to reach entire audience.
- Studied and learned scripts quickly using strong memorisation skills.
Front Desk Receptionist
The Groucho Club Ltd
London
2017.01 - 2017.12
- Managed front desk operations, including greeting guests, answering inquiries, and handling reservations.
- Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes.
- Reduced waiting times through effective time and resource management.
- Kept reception area clean and neat to give visitors positive impression of the company.
Education
National Diploma - Musical Theatre
MGA Academy of Performing Arts
EdinburghSkills
- Team Management
- Effective leader
- Organisational resilience
- Customer retention techniques
- Employee motivation strategies
- Coaching and mentoring
- Staff development
- Recruiting and hiring
- Customer Experience
- Interpersonal Skills
Certification
Level 2 and Level 3 Qualification in Personal Training
Timeline
Senior General Manager
1Rebel Gym UK
2021.10 - Current
Fitness Instructor
1Rebel Gym UK
2020.03 - Current
Office Assistant
CRC Music Publishing
2019.08 - 2019.10
Dance Teacher
Stagecoach Romford
2018.10 - 2019.03
Super Swing
Priscilla the Musical | Norwegian Cruise Lines
2018.02 - 2018.09
Front Desk Receptionist
The Groucho Club Ltd
2017.01 - 2017.12
National Diploma - Musical Theatre
MGA Academy of Performing Arts