Abbie-Sara Collins
Talsarnau,Gwynedd
Summary
Dedicated professional with a strong foundation in customer service, known for excellent communication and a positive attitude. Demonstrates patience and composure in high-pressure situations, ensuring discretion and professionalism at all times. Quick learner with a keen attention to detail, committed to delivering exceptional service and fostering positive client relationships.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
Work history
Hair stylist
Studio 58
Llanbedr, Gwynedd
2022.11 - Current
- Welcomed walk-in customers warmly, contributing towards an inviting salon atmosphere.
- Executed precise men and women's cuts and styling, catering to diverse clientele base.
- Maintained salon cleanliness and hygiene standards for a pleasant environment.
- Managed appointments efficiently, ensuring minimal waiting time for clients.
- Enhanced client satisfaction by providing bespoke hair styling solutions.
- Conducted product demonstrations, promoting sales of premium hair care products.
- Alleviated customer complaints with effective problem-solving skills.
- Recommended appropriate home-care routines for improved hair health and maintenance between visits.
- Participated in professional training workshops to expand skill set.
- Delivered creative updos and special occasion hairstyles for memorable events.
- Performed detailed consultations to understand client needs for desired results.
- Demonstrated expertise in colouring techniques for personalised looks.
- Utilised safe practices when handling chemicals during colour treatments.
- Cleaned, maintained and sterilised styling tools, increasing product lifetimes.
- Managed appointments and schedules to smooth workflow.
- Pre-booked returning client appointments to foster continued loyalty.
Beauty therapist
Absolute Unique
Llanbedr, Gwynedd
2017.10 - 2022.11
- Owned self-employed business, managing diverse beauty treatments to meet client needs.
- Improved client satisfaction by delivering personalised facial treatments.
- Conducted comprehensive skin analysis for tailored treatment plans.
- Provided tailored skincare advice, contributing to increased product sales.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Maintained cleanliness of work areas and equipment, ensuring high hygiene standards.
- Developed skills through targeted training, enhancing service delivery and client experience.
- Ensured timely arrival for work, facilitating an efficient start to daily tasks.
Sales administrator
Bourne Leisure
Tenby, Pembrokeshire
2015.01 - 2017.10
- Improved customer satisfaction by handling all sales queries swiftly and efficiently.
- Maintained effective communication between sales and other departments.
- Coordinated with the sales team, enhancing overall productivity.
- Provided reliable administrative support for improved sales team efficiency.
- Streamlined order processing systems to maximise efficiency.
- Monitored stock levels timely informing procurement on needs for replenishment.
- Responded to inbound customer email, telephone and social media enquiries promptly.
- Maintained sales documentation and customer records in company database.
- Generated regular reports for insightful business decisions.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in a fast-paced environment.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Used Microsoft Word and other software tools to create documents and clear communications.
Job Controller
Bourne Leisure
Porthmadog, Gwynedd
2013.01 - 2015.01
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Answering phone calls with a polite manner.
- Sorting invoices and payments
- Organising day to day job list for site staff.
Beauty therapist
A Star Nails & Beauty
Dolgellau, Gwynedd
2012.01 - 2013.01
- Conducted comprehensive skin analysis for tailored treatment plans.
- Adapted beauty treatments to address individual client needs.
- Enhanced salon reputation with high-quality manicure and pedicure services.
- Maintained professional client records for effective treatment tracking.
- Founded self-employed business after college, taking full ownership of daily operations.
- Worked in rental space, offering mobile services for client housing needs.
Education
NVQ Level 2 - Beauty Therapy
Coleg Menai
Bangor, Gwynedd 2011.09 - 2012.08
GCSEs -
Ysgol Y Gader
Dolgellau, Gwynedd 2010.09 - 2011.08
Skills
- Customer Service
- Excellent communication
- Attention to Detail
- Discretion and professionalism
- Patience and composure
- Quick learner
- Positive attitude
Timeline
Hair stylist
Studio 58
2022.11 - Current
Beauty therapist
Absolute Unique
2017.10 - 2022.11
Sales administrator
Bourne Leisure
2015.01 - 2017.10
Job Controller
Bourne Leisure
2013.01 - 2015.01
Beauty therapist
A Star Nails & Beauty
2012.01 - 2013.01
NVQ Level 2 - Beauty Therapy
Coleg Menai
2011.09 - 2012.08
GCSEs -
Ysgol Y Gader
2010.09 - 2011.08