Abbie Mitchell

• Increased passenger satisfaction by promptly answering questions and providing solutions to issues arising during flights.
• Maximised storage space by directing passengers in correct ways of stowing luggage in overhead compartments and under seats.
• Attended training in customer service, conflict resolution tactics and safety procedures to remain updated with new requirements and procedures.
• Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
• Served beverages and food from refreshment cart and provided detailed information on in-flight offerings to passengers.
• Greeted passengers as they entered the aircraft and showed them to their seats.
• Maintained firm yet positive attitude when dealing with distressed passengers by calming fears and providing secure environments.

• Maintained clean and sanitary food preparation areas and equipment
• Prepared food and beverages within target timeframes
• Flexibly took on various roles to support workflow
• Served high volumes of guests in fast-paced service environments with exceptional customer care
• Completed opening and closing procedures each day
• Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences
• Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout

I was given the opportunity to become a manager, however at the time it was not the best option for myself due to having exams at school.