Abbie Lamputt
Uddingston
Summary
Experienced in medical administrative work and patient support. Dedicated to patient satisfaction, team efficiency, and strict compliance with regulations.
Experience with data accuracy and management. Organised and dependable with over 4 years of customer service experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals.
Accomplished Criminal Justice and Psychology student, eager to apply knowledge and gain practical experience. Experienced working in team environments. Reputation for hard work, punctuality and willingness to learn new things.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Medical administrator
Westmuir Medical Centre
Glasgow
08.2021 - Current
- Set new appointments, rescheduled appointments, and sent reminders.
- Trained and supervised junior clerical staff handling diverse office needs.
- Followed strict safety standards, patient protection requirements, and legal guidelines.
- Used spreadsheet software to track important data and identify administrative trends.
- Supported needs of patients from diverse backgrounds and helped each person access medical services.
- Shared communications between medical staff and patients.
Personal Assistant
K2 Pressure
Glasgow
01.2020 - 08.2021
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Acted as first point of contact for wide range of personnel.
- Prioritised tasks to maintain reliable service throughout peak times.
- Managed calendars, strategically scheduling appointments to maximise availability.
- Marketed services through social media platforms and advertising services.
- Managed social media presence by responding to inquiries online.
Education
Master of Science - Psychology
University of West Of Scotland
Paisley 09.2018 - 11.2019
Bachelor of Arts - Criminal Justice
University of West Of Scotland
Glasgow 09.2014 - 05.2018
Certificate of Higher Education - Social Science
Glasgow Clyde College
Glasgow 09.2013 - 05.2014
A-Levels - English
Cardinal Newman High School
North Lanarkshire 04.2013 - 05.2013
A-Levels - Modern Studies
Cardinal Newman High School
North Lanarkshire 04.2013 - 05.2013
Art and Design
Cardinal Newman High School
North Lanarkshire 04.2013 - 05.2013
Skills
- Multi-line phone systems
- Bookkeeping
- Time management
- Customer-focused
- Social media marketing
- Team building
Timeline
Medical administrator
Westmuir Medical Centre
08.2021 - Current
Personal Assistant
K2 Pressure
01.2020 - 08.2021
Master of Science - Psychology
University of West Of Scotland
09.2018 - 11.2019
Bachelor of Arts - Criminal Justice
University of West Of Scotland
09.2014 - 05.2018
Certificate of Higher Education - Social Science
Glasgow Clyde College
09.2013 - 05.2014
A-Levels - English
Cardinal Newman High School
04.2013 - 05.2013
A-Levels - Modern Studies
Cardinal Newman High School
04.2013 - 05.2013
Art and Design
Cardinal Newman High School
04.2013 - 05.2013
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