Abbie Lakdhar

• Managed user accounts, resulting in enhanced network security.
• Assisted in software installations to ensure optimal performance.
• Documented all helpdesk contacts accurately, maintaining a comprehensive database of issues and solutions.
• Developed training materials for end-users, facilitated their understanding of new systems and applications.
• Provided assistance during peak hours, ensuring smooth operations.
• Escalated critical issues promptly to senior management, ensuring rapid problem-solving actions were taken.

• Assist users through phone and chat with their support tickets.
• Provide accurate and real time answers to customer support tickets.
• Provide technical support and troubleshooting of network settings.

- Review job postings for any potential regulatory issues.

- Quality review of internal tickets.

- Assisting management with interview questions for French speaking markets.

- Collaborating with teammates on our weekly call on how to improve our accuracy targets while mainting a high output goal.

- Receiving support calls and assisting customers with their booking modifications along with cancellations.

- Reviewing and moderating the customer's listing feedback according to our policy.

- Managing customer tickets to make sure that there are no regulatory issues between the hosts and guests.

- Correcting payment issues within the platform.

- Escalate software bugs to the appropriate team.

- Manage Airbnb insurance claims.

-Ensuring the children were active in their daily activities along with academics.

-Preparing meals for the children throughout the day.

- Dropping off and picking the children up from their school.

- Focusing on French language tutoring for the children.

- Assisting customers with their locked accounts.

- Facilitate customer tickets regarding different insurance products.

- Receiving outbound calls with a focus from the Canadian market.

- Escalate US market tickets and civil servant tickets to the correct department queue.

- Advising customers on what items they need to complete the outfit..

- Greeting customers as they enter the store to improve opening sales opportunities

-Replenishing stock of fast moving items on our shelves.

- Cashing out customers and building a relationship so they return to the store for future releases.

• Dressing infant and toddlers to start their daily routine.
• Bathing and playing with children.
• Looking after the children's belongings
• Preparing meals for the children.

• Greet customers upon arrival to open up meal sales opportunities.
• Taking orders with a high accuracy rate.
• Accept cash payments with a high accuracy rate. Supply change when needed
• Check in with customers to assure their overall satisfaction of our products.