Abbie Hamblin
Westbury,Wiltshire
Summary
Professional, reliable and customer-focused with 16 years experience delivering exceptional customer service. Skilled in building strong relationships, problem solving and providing high quality support, with a commitment to continuous learning and growth.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
Work history
Assistant Manager
South West School Wear
Wells, Somerset
10.2022 - Current
- Administer daily shop operations, lead staff, regulated stock control and manage cash transactions.
- Appointed key holder with proficiency in customer service and administration. Managing customer enquiries via telephone/email, order amendments and ensuring a smooth experience from enquiry to completion.
- Assisted in recruitment process to build an effective workforce.
Production Operative
Fine Quality Feather Co.
Frome, Frome
06.2022 - 10.2022
- Craft bespoke cushions by receiving orders, measuring and cutting materials to precise specifications, sewing the cushions inners and preparing orders for shipment.
- Ensured product quality by conducting regular checks and adjustments.
- Participated in team meetings contributing ideas for continuous improvement initiatives.
Beauty Expert Customer Advisor
Sainsbury's
Frome, Somerset
08.2020 - 06.2022
- Delivered high-quality customer service through expert product advice. Handled queries and complaints to enhance customer satisfaction.
- Attended training sessions regularly to improve skill set and service offering.
- Assisted with visual merchandising, enhancing store aesthetics and shopper experience.
- Managed stock levels for optimal product availability.
Customer Advisor
Argos
Shepton Mallet, Somerset
08.2017 - 08.2020
- Customer service - handling till operations, order picking/collection and assisting with deliveries.
Bartender
The Charlton Inn
Shepton Mallet, Somerset
03.2017 - 09.2018
- Created an inviting atmosphere through friendly interaction with customers resulting in repeat business.
- Handled challenging situations calmly, resolving issues promptly for patrons satisfaction.
- Collaborated with team members to ensure a smooth operation.
Retail Assistant
New Look
Shepton Mallet, Somerset
06.2013 - 03.2017
- Delivered excellent customer service by answering queries and provided up-to-date information on current promotions/trends/new products to boost sells.
- Improved store visual merchandising with creative displays.
- Managed till float effectively, demonstrating trusted responsibility over funds.
Education
GCSEs - 8x Grade C or above
Whitstone School
Shepton Mallet 09.2008 - 06.2013
Skills
- Confident communication (written/verbal)
- Administration procedures
- Microsoft (Word, Excel, Outlook)
- Data inputting
- Customer service
- Visual merchandising
- Empathy and patience
- Reliability and punctuality
Timeline
Assistant Manager
South West School Wear
10.2022 - Current
Production Operative
Fine Quality Feather Co.
06.2022 - 10.2022
Beauty Expert Customer Advisor
Sainsbury's
08.2020 - 06.2022
Customer Advisor
Argos
08.2017 - 08.2020
Bartender
The Charlton Inn
03.2017 - 09.2018
Retail Assistant
New Look
06.2013 - 03.2017
GCSEs - 8x Grade C or above
Whitstone School
09.2008 - 06.2013