Abbie Goldsmith

• Manage a team of colleagues and perform daily opening and closing operations such as stock replenishment, inventory management and cash processes.
• Take ownership of lead area's in the store to continuously improve our metrics, with a particular focus in sales and customer satisfaction.
• Periodically complete rota's and ensure our hours spent are within the companies labour budget.
• Recruit and train colleagues to work efficiently whilst maintaining a store culture which priorities wellbeing and working as a team.
• Analyse customer spending patterns to ensure consistently strong availability for key lines to help improve our sales and market share.

• Efficiently completed stock replenishment whilst providing excellent customer service when dealing with customer queries or complaints.
• Had several additional roles/responsibilities:

Wellbeing champion: Took ownership of colleague wellbeing and increased colleague satisfaction from 59% to 71%.

Make it better together representative: Listened to what colleagues and managers felt could be improved and discussed this with the area manager in periodic meetings.

Responsible colleague: Completed management tasks and ran shifts independently when needed.