Abbie Gauntlett

At PrezzyBox, I started as a store supervisor, but within just one month, my strong team leadership and commitment to exceptional customer service led to me being scouted by my area manager and two other senior managers for a promotion to assistant store manager during peak trading.

• Welcoming and assisting customers promptly, ensuring efficient service and a positive shopping experience.
• Driving store sales by promoting cross-selling opportunities, including till promotions and focus lines.
• Analysing and tracking key performance indicators (KPIs) to assess and enhance store performance.
• Effectively managing large deliveries and stock during peak trading periods, ensuring timely, organised processing and minimal disruption to operations.
• Leading and empowering my team, fostering a positive and supportive work environment to ensure confidence in their roles and enhance overall performance.
• Strategically organising and merchandising stock across the store by category to maximize product visibility and create a visually appealing shopping environment.

At PrezzyBox, I was personally commended by the head buyer for overseeing the most organised and efficiently run store in the entire company. Through a focus on teamwork and operational excellence, my store became the second highest-grossing PrezzyBox in the UK—falling just 0.2% short of claiming the top spot.

At Kiko Milano, I began as a Beauty Advisor and was promoted to Store Key Holder/Duty Manager within three months, at the age of 18. In this position, I successfully led the team by implementing incentive-driven competitions to enhance sales performance, while also overseeing visual merchandising and managing payment processing operations.

• Delivering exceptional customer service by greeting and assisting all clients, ensuring a positive shopping experience.
• Expertly cross-selling complementary products to enhance customer satisfaction and drive sales.
• Strive towards achieving daily and monthly targets
• Consistently striving to meet and exceed daily and monthly sales targets, contributing to store performance.
• Efficiently managing and processing large deliveries, ensuring timely stock replenishment and organization.
• Ensuring the accurate and timely completion of administrative tasks, including weekly maintenance reports, and tracking employee attendance, sickness, and overtime.