Abbie Duvall
Liverpool
Summary
Reliable and compassionate professional with experience in disability support, childcare, and administrative/customer service roles. Strong communicator with excellent organisational skills and a high standard of work. Enjoys challenges, works well with people of all ages and abilities, and brings a positive, hardworking attitude to every role.
Overview
12
12
years of professional experience
Work history
Administrator
TK Bedrooms LTD
Liverpool
2025.01 - Current
- Optimised invoicing process using XERO, ensuring timely client payments and enhanced visibility on expenses.
- Administered weekly pension payments through Nest.
- Coordinated client calendars to streamline appointments and manage staff annual leave.
- Scheduled staff annual leave and provided updates on remaining balances.
- Followed up on supplier deliveries to uphold project timelines and address issues promptly.
- Maintained showroom and office cleanliness weekly to provide a welcoming environment for clients.
- Promoted company services via social media to increase engagement and visibility.
- Responded to social media inquiries, engaging prospective clients to generate leads for quotes.
Support worker
Frances Taylor Foundation
Liverpool
2018.12 - Current
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Developed strong relationships with the people i support and their families promoting trust and open communication.
- Advocated for vulnerable adults, ensuring their rights and needs were prioritised.
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Documented patient behaviour changes to inform healthcare team decisions.
- Delivered prescribed medication, confirming accuracy in dosage and timing.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Restaurant Waitress
Mexican Village
Liverpool
2017.12 - 2019.02
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Multitasked effectively under pressure, ensuring smooth restaurant operations.
- Demonstrated excellent time management skills prioritising tasks effortlessly.
- Mastered menu knowledge to provide precise customer guidance.
- Adhered to health and safety regulations, ensuring a safe dining environment for guests.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Updated inventory to support efficient stock management.
Nursery practitioner
Yew Tree Nursery
Liverpool
2014.08 - 2017.08
- Facilitated key worker sessions, planning activities according to individual needs while observing weekly.
- Maintained development and learning records to monitor children's progress using EYFS.
- Created positive, supportive environments during playtime activities, enhancing children's social and emotional development.
- Delivered individualised care and learning support to SEN children by helping build communication, independence and social skills.
- Fostered strong partnerships with parents, enhancing communication and support for children's development.
- Ensured nutritional needs of all children during meals, promoting healthy eating habits.
- Conducted daily risk assessments, reporting issues and proposing effective solutions.
- Ensured a clean, tidy, and child-friendly environment for children and colleagues.
- Strictly adhered to Safeguarding policies and procedures.
- Applied paediatric first aid and managed incidents with calm and composure.
Education
NVQ Level 2 - Children and Young Peoples Workforce
North West Community Services Training
LiverpoolGCSEs - English language/Literature - C, Mathematics -C, ICT- B
Holly Lodge Girls' College
LiverpoolSkills
- Planning and organising
- Time management
- Strong communication
- Works well In fast paced environments
- Thrives working in a team and lone working
- Resilient
- Time management
References
References available upon request.
Timeline
Administrator
TK Bedrooms LTD
2025.01 - Current
Support worker
Frances Taylor Foundation
2018.12 - Current
Restaurant Waitress
Mexican Village
2017.12 - 2019.02
Nursery practitioner
Yew Tree Nursery
2014.08 - 2017.08
NVQ Level 2 - Children and Young Peoples Workforce
North West Community Services Training
GCSEs - English language/Literature - C, Mathematics -C, ICT- B
Holly Lodge Girls' College