Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Abbie Davison

Chester-le-Street,County Durham

Summary


I am a creative and innovative professional with strong administrative background. Proactive and resourceful team player, committed to improving efficiency and productivity of administrative team. Experienced in training and mentoring administrative staff in variety of common tasks and projects.

Overview

15
15
years of professional experience
2
2
years of post-secondary education

Work History

Administrator

Altrad Babcock
Durham, Durham
08.2018 - Current
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
  • Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
  • Liaised with customers to resolve enquiries, appointment requests and billing questions.
  • Collaborated with different departments to maintain positive rapport and smooth workflow.
  • Coordinated maintenance and repairs of office facilities and equipment.
  • Prepared invoices.
  • Travel Booker.

Covid-19 Call Handler

Hays Travel
Hybrid, Hybrid
01.2021 - 01.2022


  • De-escalated aggressive and highly emotional calls with firm and diplomatic tone.
  • Used creative problem-solving skills to resolve situations quickly and prevent unwanted results.
  • Offered flexible timetable to cover different shift patterns.
  • Processed and actioned high number of calls during busy periods.
  • Listened actively to caller concerns, questions and priorities.
  • Navigated stressful and unpredictable situations with calm and collected approach.
  • Logged critical information onto computer system including covid-19 bar codes.
  • Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
  • Used strategic questioning to extract important details from callers to help plan responsive action.

Service Desk Coordinator

KBL
Jarrow, South Tyneside
02.2016 - 09.2018
  • Supported out-of-hours service by working unsociable hours on-call.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Researched and investigated client complaints to make recommendations and action plans.
  • Produced Quotations.
  • Invoicing.

Telesales Representative

Henry Colbeck
Gateshead, Tyne and Wear
07.2015 - 02.2016
  • Performed clerical and administrative duties like taking messages and transferring calls.
  • Made 100 calls per day.
  • Maintained and recorded customer information in database.
  • Responded to questions with knowledgeable responses.
  • Handled inbound telephone calls from interested customers.
  • Provided customers with knowledgeable and timely responses to questions and concerns.
  • Maintained accurate knowledge of current services to provide informative customer advice.
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
  • Handled high call volumes with accuracy and efficiency for optimum productivity.
  • Managed the reception area.
  • Reconciled cash.

Receptionist

David Hatfield Solicitors
Jarrow, South Tyneside
07.2008 - 06.2015
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Provided clerical support to company employees, including copying, faxing and file management.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Delivered front of house duties with warm and professional manner.
  • Recorded and maintained office expenses to track spending.
  • Monitored office supplies inventory, promptly reordering low stock items to prevent workflow disruptions.
  • Scheduled meetings and client appointments.
  • Archiving files.
  • Attending at home appointments to draft will's.

Education

Bachelor of Science - Health and Social Care

University of Sunderland
Sunderland
09.2021 - 07.2023

NVQ Level 3 - Business and Administrator

Life Skills Jarrow
Jarrow, South Tyneside
04.2001 -

Functional Skills Level 2 - Maths

Life Skills
Jarrow, South Tyneside

Functional Skills Level 2 - English

Life Skills

Skills

  • Ability to prioritize
  • Business administration
  • Data entry
  • Scheduling and calendar management
  • Database administration
  • Account reconciliation

Accomplishments

    In September 2021 I started enrolled at the University of Sunderland, studying health and social care with a specialism in health and wellbeing. The core principle and theory of the health and social care modules was the biopsychosocial model. I have completed several modules which include but not limited to; health inequalities and life style killers focusing on preventable diseases such as illness due to smoking. Counselling skills , focusing on cognitive behaviour theory and person-centred counselling and putting these skills into action by demonstrating them in a controlled setting with peers. Safeguarding, exploring how to safeguard both vulnerable adults and children and making judgments in non-bias ways. Domestic violence and drugs exploring why inequalities within society can contribute to people using drugs as a coping method. I have also looked at men's mental health and suicide and I looked at women and menopause for my final piece of work m thesis.

Timeline

Bachelor of Science - Health and Social Care

University of Sunderland
09.2021 - 07.2023

Covid-19 Call Handler

Hays Travel
01.2021 - 01.2022

Administrator

Altrad Babcock
08.2018 - Current

Service Desk Coordinator

KBL
02.2016 - 09.2018

Telesales Representative

Henry Colbeck
07.2015 - 02.2016

Receptionist

David Hatfield Solicitors
07.2008 - 06.2015

NVQ Level 3 - Business and Administrator

Life Skills Jarrow
04.2001 -

Functional Skills Level 2 - Maths

Life Skills

Functional Skills Level 2 - English

Life Skills

Similar Profiles

CREATE PROFILE
Abbie Davison