Abbie Cooper

• Provided top-notch support for increased customer satisfaction.
• Developed strong relationships with customers fostering brand loyalty and repeat business.
• Streamlined processes through efficient record keeping.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Contributed towards achieving store targets whilst ensuring adherence to service standards.
• Enhanced communication channels through regular updates on company policies and promotions.
• Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
• Collaborated with engineers on design projects to ensure seamless integration of components.
• Provided technical support to clients, ensuring customer satisfaction.
• Replaced defective electronic components swiftly ensuring minimal downtime.
• Conducted product testing to increase quality assurance.
• Delivered excellent customer service; resolved complaints and queries promptly.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Carried out day-to-day duties accurately and efficiently.
• Supported team by demonstrating respect and willingness to help.
• Ensured accurate record-keeping with attention to detail.
• Prioritised urgent matters with vigilant attention to detail.
• Performed risk assessments with meticulous attention to detail.
• Organised merchandise with attention to detail and accuracy.
• Directed subcontractors in van design, photography needs and audio-visual equipment coordination.
• Oversaw subcontractors; facilitated timely completion of tasks without compromise on quality.
• Managed subcontractors, ensured quality workmanship.
• Liaised with key stakeholders, clients and subcontractors to ensure cost-effective processes in line with project goals.

• Managed difficult situations for positive outcomes.
• Provided accurate information to customers, which resulted in fewer returned orders.
• Developed strong product knowledge, customers appreciated the extra information.
• Balanced multiple tasks simultaneously without compromising on quality of service.
• Assessed customer needs accurately, making relevant recommendations that fit their specific requirements.
• Managed high volume of inbound calls for quick resolution of customer issues.
• Improved customer satisfaction by effectively handling complaints and inquiries.
• Ensured smooth running of operations with timely preparation of reports.
• Performed administrative duties contributing towards smooth store operations.
• Assisted customers in making informed decisions by providing detailed product information.
• Supported accurate record-keeping with proficient data entry skills.
• Facilitated internal communication.
• Assisted in the preparation of regularly scheduled reports for upper management review.
• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Collaborated effectively with team members to meet sales targets.
• Offered personalised shopping advice to enhance customer experiences.
• Demonstrated products effectively leading to increased sales conversions.
• Built strong relationships with regular customers for repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.

A deputy customer service manager in a call centre, responsible for monitoring the team, handling escalations and unhappy customers, managing the team, creating team plans, working alongside other departments, motivating the team, and reporting to the board of directors.

• Identified issues, analysed information and provided solutions to problems.
• Thrived in fast-paced environment with energy and enthusiasm.
• Trained and supervised team to deliver on store sales targets.
• Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately.
• Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
• Monitored operations to ensure employees followed relevant procedures and worked towards defined Key Performance Indicator (KPI) targets.
• Tactfully handled complaints from staff, management and clients using excellent problem-solving and dispute resolution skills.
• Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand.
• Integrated process improvements to optimise overall workflow and efficiency.
• Assisted with team recruitment, interviewing and onboarding.
• Evaluated team performance and provided constructive feedback to improve daily goal achievement.
• Monitored staff performance and developed improvement plans.
• Offered constructive feedback to employees in response to quality assurance measures.
• Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
• Attended conventions to represent organisation, gather information and help build new partnerships.
• Modelled business processes to identify strengths, weaknesses and opportunities for improvement.
• Improved operational efficiency by identifying areas of improvement.
• Demonstrated leadership skills in managing diverse teams.
• Oversaw daily operations, ensuring optimal performance.
• Maintained positive relationships through effective communication.
• Promoted products effectively to increase sales.
• Reduced staff turnover with an effective motivation strategy.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Delivered high-quality structures with meticulous attention to detail.
• Demonstrated excellent attention to detail while handling intricate print layouts.
• Juggled multiple projects simultaneously whilst maintaining attention to detail.
• Demonstrated attention to detail whilst coding applications.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Responsibilities include answering phone calls, data entry, chasing deliveries and stock, sourcing bespoke worktop quotes, maintaining call rate, liaising with other teams and suppliers, explaining product details, assisting customers with queries and complaints, managing emails and inboxes, doing quotes, organizing returns and credits.
• Consistently went extra mile to achieve customer satisfaction.
• Processed orders on online system with accuracy.
• Input customer information, call notes and personal data onto internal database.
• Addressed customer service enquires quickly and accurately.
• Built rapport with customers through courteous and professional communications.
• Resolved customer queries over phone and by email.
• Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices.
• Handled objections and disputes to maximise sales.
• Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
• Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
• Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
• Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Offered clients product advice, increasing customer satisfaction.
• Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
• Assisted customers with product-related questions, feedback and complaints.
• Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
• Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
• Processed and issued product orders and service upgrades for customers.
• Monitored customer surveys and feedback to develop corrective actions for service-related issues.
• Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.