Abbie Bennett
Wolverhampton,West Midlands
Summary
People-focused sales and administration professional with over six years’ experience across hospitality, events, and customer-facing operational roles. Proven in managing enquiries, conducting follow-ups, preparing and revising quotations, and maintaining accurate booking and billing systems to support sales and successful events. Brings hands-on hospitality experience alongside strong organisational, communication, and time-management skills. Confident planning client appointments, supporting event delivery, and building positive relationships with customers, suppliers, and internal teams, including marketing. A proactive, adaptable team player with a strong customer-service focus, able to work independently and thrive in fast-paced environments while maintaining accuracy, compliance, and high standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales and Administration Manager
CHC Domestic Cleaning Services
08.2025 - Current
- Managed all incoming sales enquiries via phone and email, providing timely responses and tailored solutions to meet client requirements.
- Prepared, issued, and revised quotations for commercial and private clients, ensuring accuracy and alignment with service needs and budgets.
- Maintained and updated booking and CRM systems with client details, schedules, and contract information to support smooth operations.
- Coordinated site visits and client appointments, acting as the primary point of contact from initial enquiry through to contract confirmation.
- Supported billing processes by raising invoices, tracking payments, and ensuring adherence to internal financial procedures.
- Built and maintained strong relationships with clients and suppliers, ensuring service expectations and third-party requirements were consistently met.
- Collaborated with marketing activity by supporting promotions, follow-ups, and repeat business opportunities.
- Assisted with the planning and coordination of service delivery schedules to ensure high levels of customer satisfaction.
- Ensured compliance with Health, Safety and Environmental (HSE) standards, including documentation, risk assessments, and staff adherence to procedures.
- Demonstrated a proactive, organised approach to managing multiple deadlines in a fast-paced, customer-facing environment.
- Tracked sales activity and conversion rates to support business growth.
- Managed contract renewals and upselling of additional services.
- Produced reports using Microsoft Excel to monitor enquiries, bookings, and revenue.
- Supported event or one-off deep-clean bookings requiring detailed planning and coordination.
Head of Department and Teacher of Business
Holly Lodge High School
08.2022 - Current
- Directed Business Studies department, establishing academic and operational goals aligned with school improvement plans.
- Designed and implemented Business curriculum to maintain relevance and rigor according to national standards.
- Supervised teaching staff, providing coaching and professional development to enhance instructional quality.
- Analysed student performance data to identify trends, initiate interventions, and improve attainment levels.
- Managed departmental budgets and resources, ensuring effective allocation and procurement of funds.
- Cultivated relationships with parents, governors, and external partners to support business education initiatives.
- Led internal moderation and assessment standardisation to uphold high teaching standards across the department.
- Launched enterprise initiatives and partnerships with local businesses to boost student employability opportunities.
Supervisor
Property Insulation and Validation Services LTD
01.2019 - 09.2021
- Led and managed team of 10–15 installation technicians, ensuring timely, high-quality completion of insulation projects.
- Oversaw workforce management by monitoring attendance, scheduling shifts, and addressing staffing needs across multiple sites.
- Conducted staff performance appraisals, addressed disciplinary matters, and enforced HR policy compliance.
- Processed wages and verified timesheets to ensure accuracy in hours worked and payroll coordination.
- Planned and supervised site operations for over 30 projects monthly while maintaining cost control and client satisfaction.
- Built strong networks with stakeholders, fostering partnerships that supported business growth and repeat contracts.
Shift Leader
The Lych Gate Tavern
02.2016 - 04.2019
- Supervised daily operations to ensure seamless service and optimal staff efficiency.
- Motivated and guided a team of bar and floor staff during peak hours.
- Managed cash handling, till reconciliation, and daily financial reporting accurately.
- Oversaw stock control processes, including ordering and inventory management to reduce waste.
- Trained new employees on service standards, health and safety, and company policies.
- Resolved customer complaints effectively, transforming challenges into positive experiences.
- Ensured adherence to licensing laws, food safety, and hygiene regulations.
- Collaborated with management in planning events, promotions, and staffing schedules.
Education
Level 7 - PGCE and QTS
Birmingham City University
Birmingham2022
Bachelor of Arts - Business Management
University of Wolverhampton
Wolverhampton2020
A-Levels - BTEC Business Level 3
Wolverhampton College
WolverhamptonGCSEs -
Smestow School
WolverhamptonSkills
- Leadership and team management
- Performance monitoring and strategic planning
- Communication and stakeholder relations
- Operational efficiency and process improvement
- Resource allocation and budget management
- Problem-solving and conflict resolution
- Data analysis and reporting
- Customer service and client management
Certification
- Enterprise and Employability Award: Bronze, Silver and Gold.
Hobbies and interests
Volunteering for animal rescue (Midlands Cleft Rescue): Actively support a local animal rescue by assisting with emergency collections, fundraising activities and adoption events. This includes coordinating volunteers, engaging with members of the public, supporting event days, and promoting responsible animal welfare. Demonstrates strong compassion, organisation, teamwork, and a proactive, people-focused approach outside of work.
Timeline
Sales and Administration Manager
CHC Domestic Cleaning Services
08.2025 - Current
Head of Department and Teacher of Business
Holly Lodge High School
08.2022 - Current
Supervisor
Property Insulation and Validation Services LTD
01.2019 - 09.2021
Shift Leader
The Lych Gate Tavern
02.2016 - 04.2019
Level 7 - PGCE and QTS
Birmingham City University
Bachelor of Arts - Business Management
University of Wolverhampton
A-Levels - BTEC Business Level 3
Wolverhampton College
GCSEs -
Smestow School