Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Abbie Baldock

Havering

Summary

I am an enthusiastic, conscientious and self-motivated individual who can provide excellent administrative support and customer service. I have strong communication, interpersonal and organisational skills, combined with the ability to relate well to people at all levels. My experience enables me to prioritise workloads effectively whilst consistently meeting high standards and strict deadlines. I welcome new challenges and am adaptable to change.

Overview

7
7
years of professional experience
18
18
years of post-secondary education

Work history

Current Situation

TFA
Romford, Havering
09.2025 - Current

Looking for a career move into a financial position.

Sixth Form Administrator

The Forest Academy
Hainault, Redbridge
11.2022 - 09.2025
  • Monitored student attendance and behaviour records to ensure compliance.
  • Processed Sixth Form enrolment using Applicaa software.
  • Maintained data accuracy by uploading student records into SIMS.
  • Organised digital ID cards for new Year 12 students.
  • Communicated via letters, texts, and emails using Groupcall messaging system.
  • Executed SLT administrative tasks with confidentiality.
  • Handled telephone inquiries to provide prompt issue resolution.

Exams Officer

The Forest Academy
11.2021 - 11.2022
  • Managed execution of mock and public examinations across two centres.
  • Coordinated invigilators to ensure compliance with examination protocols.
  • Liaised with various examination boards to align on requirements.
  • Resolved exam clashes and implemented provisions adhering to JCQ guidelines.
  • Ensured appropriate access arrangements for eligible students during examinations.

Apprentice School Administrator

The Forest Academy
02.2020 - 11.2021
  • Supervised reception area to enhance visitor experience.
  • Fielded telephone calls and managed responses to queries effectively.
  • Scheduling and calendar management.
  • Administrative support

Sales Advisor

H&M
Romford, Havering
05.2019 - 02.2020
  • Delivered exceptional customer service, prioritising customer satisfaction and needs.
  • Maintained cleanliness across all shop floor areas to enhance sales potential.
  • Engaged with customers warmly, demonstrating product and fashion knowledge.

Education

Apprenticeship Standard - Level 3 Business Administration

Havering College of Further and Higher Education
02.2020 - 01.2021

GCSEs - Level 2 AAT

Havering College of Further and Higher Education
09.2017 - 07.2018

GCSEs - Obtained 8 GCSE's A-C including English and Maths

Marshall's Park Academy
04.2001 - 08.2017

Skills

    Communication Skills

    Proficient in SIMS and Microsoft Office

    Sage Familiarity

    Problem Solving

    Team Collaboration

    Attention to Detail



References

References available upon request.

Timeline

Current Situation

TFA
09.2025 - Current

Sixth Form Administrator

The Forest Academy
11.2022 - 09.2025

Exams Officer

The Forest Academy
11.2021 - 11.2022

Apprentice School Administrator

The Forest Academy
02.2020 - 11.2021

Apprenticeship Standard - Level 3 Business Administration

Havering College of Further and Higher Education
02.2020 - 01.2021

Sales Advisor

H&M
05.2019 - 02.2020

GCSEs - Level 2 AAT

Havering College of Further and Higher Education
09.2017 - 07.2018

GCSEs - Obtained 8 GCSE's A-C including English and Maths

Marshall's Park Academy
04.2001 - 08.2017
Abbie Baldock